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# Maintenance Help Desk Co-ordinator

- **Company:** kpm media ltd
- **Location:** UK
- **Experience:** Experienced
- **Salary:** £20,000.0 - £29,999.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer-Aided Facility Management, Web Portals, Enterprise Software Applications
- **Published:** August 18, 2026
- **Apply:** https://www.jobs.fmj.co.uk/careers/62576/Head-Hard-Fm-Operations-Pfi-Ppp-North-Wales

## About the Role

You will be required to deal with clients of all types, from tenants, property managers to Managing Directors, therefore we require someone with excellent communication skills who can demonsstrate great diplomacy when juggling works beween clients and contractors.
The ability to work efficiently, multi-task and have foresight when prioritising contracts is essential.
The following Education/qualifications are essential:
Previous experience working on a facilities maintenance software package
Excellent word, excel and outlook skills
Minimum 3 years working for a facilities maintenance company

## Description

Comprehensive Healthcare program with excellent additional benefits including weekly movie tickets, weekly coffee, half price Eurostar, 50% of various sporting suppliers and much more.

 - Holidays accrued with length of service
 - Regular staff outings and good company culture
You will be required to carry out the following duties:

 - Assist in the management of daily requests via the CAFM system/Help desk
 - Liaise with Maintenance manager for allocation of works to contractors
 - Liaise with allocated client from beginning to end, updating works on client specific web portals and our own CAFM software
 - Ordering parts/materials from suppliers where necessary
 - Raise Purchase orders for Contractors/Suppliers via CAFM system
 - Monitor contractor performance against SLA's
 - Assisting with answering phones, screening sales calls, filing, copying, printing, scanning, collating and laminating of documents, post and general office administration duties


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