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# IT Support Technician

- **Company:** HCA Healthcare Inc.
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Outlook, Spreadsheets, Text Processing, Issue Tracking Systems, IT Management, Microsoft Networking, Microsoft Office, Remote Access Technology, Remote Desktop Services, Visual Technology, Computer Equipment, Information Technology, Laptops, User Administration
- **Published:** May 14, 2026
- **Apply:** https://dejobs.org/x/x/30C18464E61E402AB59EDA0FED932588/job/

## About the Role

Education: Associate's Degree in Information Technology or related field. Extensive experience and applicable IT certifications may be substituted for education on a case by case basis.

Experience : Minimum two years' experience in IT desktop support, customer service, helpdesk, and general technology support.

Skills/Special Qualifications : Customer satisfaction- and service-oriented; good interpersonal, typing, and verbal/written communication skills; good prioritization and multitasking skills; fast, solid learner and team player; professional, self-motivated, and trustworthy; good diagnostic, analytic, and troubleshooting skills; detail-oriented, reliable and dedicated. Excellent PC hardware, software, and audio-visual technology knowledge; Microsoft networking skills required including basic knowledge of Microsoft Active Directory and Outlook; A+, Network+, MCSP, and similar IT industry certifications a plus

Physical/Mental Demands & Work Environment: Ability to lift, move, and carry typical IT hardware up to 30 pounds.

Degree of Supervision: Minimal for customer service and technology support role and tasks, moderate for IT-related projects

## Description

Position Goal: Help campus leadership and the technology department provide local faculty, staff and students with quality customer service, support, tools, and training needed to meet their educational goals. This position is for a Tier 1 IT desktop support Technician with at least 2 years of experience that can handle the demand of being the primary technology service provider for the campus (with escalation support from Main Campus) via email, telephone, and remote desktop. The position requires excellent customer service, troubleshooting, and communications skills, and the ability to follow directions well. The areas of support include but are not limited to: end-user assistance for all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting the enterprise support team as necessary., 1. Provide technical assistance to end users primarily during normal business hours (some after hours and overtime work required).

 2. Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software.
 3. Provide assistance in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices.
 4. Provide desktop application support for Windows, Microsoft Office, and various software applications.
 5. Assist enterprise IT team with inventory, asset management, documentation, and utilization tracking.
 6. Maintain computer, network, phones, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices.
 7. Install, configure, and maintain Windows operating systems and desktop applications.


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