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# Service Desk Coordinator

- **Company:** Grafton Recruitment
- **Location:** Bristol, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Microsoft Outlook, SAP (Applications)
- **Published:** August 18, 2026
- **Apply:** https://uk.grafton-recruitment.com/en/jobs/123201/apply

## About the Role

* Excellent communication skills and a confident telephone manner.
 * A positive attitude towards solving a variety of complex queries in a fast-paced role.
 * Able to conduct inline client meetings (training and assistance provided)
 * Previous solid 2+ years in a similar role within a call centre or similar office environment

IT literacy, in particular with Excel and Outlook. Experience working with Sap would be an advantage.

## Description

The role of Service Coordinator will be to join a small, friendly team to provide exceptional levels of customer service to key existing customers.

 * You will handle a variety of telephone and email queries including emergency callouts.
 * Coordinate essential equipment deliveries and emergency orders.
 * Be the primary contact between customers and internal teams.
 * Help manage an online helpdesk, where customers can log various types of enquiries and requests.
 * Accurately record key activities.


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