> Markdown version of [/jobs/ext/2101374-desktop-support-engineer-ii-executive-technical-support](https://www.wearedevelopers.com/jobs/ext/2101374-desktop-support-engineer-ii-executive-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer II, Executive Technical Support - **Company:** Veeam Software Corporation - **Location:** Seattle, WA, United States (Remote available) - **Experience:** Expert - **Salary:** $86,300.0 - $143,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Macintosh Computers, Apple IOS, Microsoft Azure, Microsoft Outlook, Desktop Computing, Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Access Technology, Microsoft SharePoint, Visual Technology, Microsoft InTune, Information Technology, Casper Suite - **Published:** August 18, 2026 - **Apply:** https://www.dice.com/job-detail/fd89d541-5b9a-4b03-a4d9-c7b845d6180a ## About the Role * Bachelor's degree in Information Technology, Computer Science, MIS, Business, or a related field preferred; equivalent professional experience will be considered in lieu of a degree. * 5+ years in desktop or end-user support, including at least 5 years dedicated to C-level executives and their assistants. * Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms. * Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies. * Deep proficiency with Microsoft 365 - Outlook, Teams, SharePoint, and OneDrive - including calendar and mailbox troubleshooting for heavily scheduled executives. * Hands-on experience with enterprise ITSM ticketing systems. * Required: hands-on administration experience with Zoom and Zoom Webinars for large-scale executive events, Microsoft Azure and Entra ID, Exchange Online, and endpoint management through Jamf and Microsoft Intune - candidates must be able to demonstrate working proficiency in each. * Working knowledge of VPN, MFA, and remote access tooling, and of the enhanced security policies typically applied to executive accounts and devices. Bonus Skills * Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces. * Experience with installation, cabling, and maintenance of office technology equipment. * Ability to lift and transport equipment up to 50 lbs. * Experience supporting executives in a global or multi-site organization. * Familiarity with executive travel support, including remote troubleshooting across time zones. * Outstanding customer service orientation with polished communication skills. * Ability to work independently with minimal supervision while maintaining accountability. * Strong analytical and problem-solving abilities with a persistent, solution-focused mindset. * Excellent written, verbal, and presentation skills suitable for executive-level interactions. * Calm demeanor and methodical approach when managing high-pressure or sensitive support situations. * Demonstrated discretion and professionalism when handling confidential information. ## Description As a Desktop Support Engineer II, Executive Technical Support, you will deliver exceptional, high-touch technology support to executive leaders and key stakeholders, ensuring they can operate seamlessly and securely every day. This role combines executive-facing technical support with ownership of workplace technology, including audio/visual solutions and office technology systems. Success in this position requires strong technical expertise, discretion, professionalism, and a commitment to providing an outstanding user experience in a fast-paced environment., * Deliver responsive technical support to executives through both remote and on-site channels, maintaining the highest standards of confidentiality and data privacy. * Provide flexible coverage across standard and extended business hours, including scheduled on-call rotation and after-hours support as needed. * Offer on-site presence for board meetings, all-hands, conferences, and other high-visibility events, including technology setup and standby coverage for the duration. * Manage audio/visual setup and troubleshooting for executive presentations and video conferencing. * Perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews. * Maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment. * Image, configure, and deploy new executive devices and manage application rollouts and patching through Jamf and Intune. * Collaborate with HR and IT teams to ensure smooth onboarding of new executive staff. * Support executive home office setups and provide remote troubleshooting while executives are traveling, including across time zones. * Own executive incidents end to end, coordinating escalation with network, security, and application teams until resolution rather than handing off. * Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities. * Manage and prioritize spare-equipment inventory so executive technology needs are anticipated and met. Technologies You'll Work With * Mac, Windows, iOS, and Android platforms * Microsoft 365 (Outlook, Teams, SharePoint, and OneDrive) * Microsoft Azure and Entra ID * Exchange Online * Jamf * Microsoft Intune * Zoom and Zoom Webinars * Active Directory * VPN, MFA, and remote access tools * Audio/visual and video conferencing technologies * Enterprise ITSM ticketing systems ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)