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# Technical Support Engineer

- **Company:** ASSA ABLOY
- **Location:** Plano, United States
- **Contract:** Permanent contract
- **Skills:** Computer Programming, System Configuration, Networking Basics, SQL Databases, Systems Architecture, System Programming, Virtual Local Area Networks, Scripting, Firewalls (Computer Science), Api Management
- **Published:** August 18, 2026
- **Apply:** https://www.dice.com/job-detail/0b830321-9058-40d6-8ba6-14c08ffc4361

## About the Role

* Background as a low-voltage / Access Control systems technician (access control, CCTV, intrusion, or related) required
 * Working knowledge of programming or scripting (e.g., basic scripting languages, SQL, or system configuration languages) and ability to apply it to troubleshooting
 * Strong critical thinking and a structured, methodical approach to technical problem-solving
 * Understanding of networking fundamentals (IP, VLANs, firewalls) as they relate to security system integration
 * Experience with PSIM, access control, or physical security platforms preferred; ALWIN experience a plus
 * Comfortable reading wiring diagrams, low-voltage schematics, and system architecture documents
 * Excellent communication skills; able to explain technical issues clearly to both technical and non-technical audiences
 * Self-motivated and able to manage a demanding support workload independently
 * Willingness to travel to customer and integrator sites as needed
 * Fluent in English, both written and spoken; any other language is an asset

## Description

* Provide post-sales technical support for ALWIN deployments, including troubleshooting hardware, software, and integration issues
 * Diagnose and resolve low-voltage system issues (access control panels, readers, locks, wiring, power supplies) both in the field and remotely
 * Support integrators and end users through commissioning, configuration, and system programming of ALWIN
 * Write and troubleshoot configuration logic, API integrations, and system programming related to ALWIN and connected subsystems
 * Perform root-cause analysis on recurring issues and escalate and document defects to product and engineering teams
 * Deliver technical training to integrators and customers on installation, programming, and maintenance best practices
 * Support site surveys, commissioning plans, and go-live readiness for new ALWIN installations
 * Maintain technical documentation, knowledge base articles, and troubleshooting guides
 * Travel to customer and integrator sites as needed to resolve escalated issues


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