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# Technical Support Specialist

- **Company:** Masco Corporation
- **Location:** Vista, CA, United States
- **Experience:** Experienced
- **Salary:** $41,392.0 - $65,520.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Control Panels, Microsoft Office, Salesforce.Com, Servicenow
- **Published:** August 18, 2026
- **Apply:** https://masco.wd1.myworkdayjobs.com/Masco/job/US---California---Vista/Technical-Support-Specialist_REQ54122

## About the Role

* Proven experience in spa system diagnostics and technical troubleshooting
 * Strong verbal and written communication skills for clear guidance and collaboration
 * Customer-focused mindset with excellent conflict resolution techniques
 * Familiarity with electrical wiring, plumbing, and control panels
 * Ability to learn and use CRM platforms (Salesforce, ServiceNow) and call center technology
 * Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
 * Self-motivated and organized, able to manage multiple priorities independently
 * High school diploma or equivalent required; Watkins technical certification or 3+ years of hands-on spa troubleshooting experience preferred
 * Spanish or French fluency is a plus, E-Verify Participation Poster: English & Spanish
E-Verify Right to Work Poster: English & Spanish

## Description

Do you thrive on solving complex technical challenges and helping others succeed? As a Specialist, Technical Support at Watkins Wellness, you'll be the trusted expert behind the scenes with our customers and dealer technicians and help keep our products performing at their best. From spas and swim spas to cold plunge systems, you'll provide real-time troubleshooting and diagnostic support that keeps wellness experiences running smoothly.

This role is more than answering questions, it's about being the voice of technical expertise in a fast-paced contact center environment You'll tackle electrical wiring issues, plumbing layouts, control panel configurations, and software updates, all while delivering calm, clear guidance. Your work will directly impact customer satisfaction and dealer success., * Do you enjoy being the problem-solver everyone relies on? Serve as the first line of expert support, diagnosing and resolving technical issues quickly to keep customers and dealers confident and productive.

 * Are you passionate about customer care? Create positive experiences in high-pressure situations by staying calm, empathetic, and focused on solutions.
 * Do you have a knack for technical details? Dive into complex challenges involving electrical systems, plumbing layouts, control panels, and software components, while learning new technologies as our product lines expand.
 * Are you a natural collaborator? Partner with engineering, product development, and quality teams to escalate recurring issues and share insights that improve product design and support processes.
 * Do you enjoy sharing knowledge? Empower technicians and internal teams through clear guidance on installation, maintenance, and repair procedures, and contribute to training sessions that build confidence and expertise.


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