> Markdown version of [/jobs/ext/2102458-helpdesk-manager](https://www.wearedevelopers.com/jobs/ext/2102458-helpdesk-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Manager - **Company:** kpm media ltd - **Location:** Mildenhall, UK - **Salary:** £30,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Computer-Aided Facility Management, Data Logging, Information Technology - **Published:** August 18, 2026 - **Apply:** https://www.jobs.fmj.co.uk/careers/62580/Pfi-Asset-Performance-Manager-North-East ## About the Role Benefits of the role include Defined Contribution Pension Scheme 5% Match, 2 x Life Cover, Business Use Only, 5% Bonus 22 days Annual Leave rising to 25 days after 3 years., We are looking for a confident, experienced a driven individual with good planning and organisational skills., * Management experience in a helpdesk environment * Good I.T skills and qualifications particularly Microsoft word and excel * FM contract background preferred * Able to deliver to timescales and hit targets on time * Strong team manager with the ability to develop their staff * Good communicator who is open and honest * Strong planning skills about to make the best use of time in a fast-paced environment ## Description Our client is currently recruiting for a Helpdesk Manager in Mildenhall, Suffolk; working on a permanent, full time basis 40 hours a week. The primary role for this position will be to supervise a central helpdesk team consisting of a supervisor and 15 Helpdesk Administrators. The helpdesk team will be responsible for all maintenance issues across 3 large sites. The main objectives of this role are: * To moblise and manage the helpdesk team to deliver each contract requirements * Attend management meetings, representing the helpdesk function of the business * Working with the Admin team and contract managers to produce KPI reports * Support each contract team liaising with the client and end user * Takes ownership of customer requests and issues and sees them through to conclusion on behalf of the customer * Set up CAFM System and supporting reports and liaise with central support function * Report on helpdesk activities and KPI's * Assist admin team with contract cover, taking calls, logging jobs, dealing with the end user * Deliver staff briefings and tool box talks * Promote and drive the company values * Keep up to date with industry developments, driving innovation and effective change ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)