> Markdown version of [/jobs/ext/2102505-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2102505-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Red Door Recruitment - **Location:** Broxbourne, UK - **Experience:** Experienced - **Salary:** £32,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Software Documentation, Microsoft Office, Microsoft Software, Commercial Software, Peripherals, Computer Equipment, Information Technology, Laptops - **Published:** August 18, 2026 - **Apply:** https://itjobpro.co.uk/job/it-support-technician-21 ## About the Role We are looking for a highly customer focused Technical Support Analyst, eager to join a busy team in a fast-moving business, with excellent interpersonal skills. This would ideally suit somebody who has been in a similar role for 2+ years., * 2 years+ in a similar environment * Sound knowledge of commercial software applications including Microsoft technologies (Windows, Office 365, Active Directory, Exchange Online, Entra ID) and infrastructure products and applying them to a business environment * CompTIA A+ * Microsoft 365 Certified: Endpoint Administrator Associate * CT BTEC Level 3 System Support * First Line Analyst experience * Excellent IT skills and experience in installing and supporting laptops, PCs, printers and peripherals in a networked environment * Experience in the setup and configuration of mobile devices * Experience in writing systems documentation * Experience with utilising ITIL / Helpdesk systems * Excellent communication and customer service skills, both internally and externally * Excellent organisational skills * Flexible approach ## Description * Investigate and progress first and second-line IT service desk tasks from users and third-party software suppliers through to resolution * Ensuring that all users are aware of and comply with policies, regulations, code of conduct, and the misuse act * Administer, maintain and document the IT systems to ensure continual improvements in service * Maintain the internal IT knowledge base of technical and user documentation to provide up to date and informative content * Deliver user training to promote and maximise the utilisation of infrastructure and software facilities * Plan, coordinate and manage the installation, maintenance and upgrade of all desktop hardware (including laptops) and software ensuring that changes are implemented with minimal disruption * Undertake any other relevant responsibilities, as directed by your line manager * Log, categorise, prioritise and resolve tickets using agreed processes, knowledge articles and service standards * Adherence to security, access and change procedures ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)