> Markdown version of [/jobs/ext/2102787-helpdesk-administrator](https://www.wearedevelopers.com/jobs/ext/2102787-helpdesk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Administrator

- **Company:** kpm media ltd
- **Location:** London, UK
- **Salary:** £20,000.0 - £22,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Databases, Data Logging
- **Published:** August 18, 2026
- **Apply:** https://www.jobs.fmj.co.uk/careers/62576/Head-Hard-Fm-Operations-Pfi-Ppp-North-Wales

## About the Role

The successful candidate for the Administrator / helpdesk role will have the following skills and experience:

 * Experience with Outlook and Microsoft packages
 * Positive 'can do' attitude
 * Excellent time management and communication skills - A must
 * Willing to be involved in the day to day activities and contribute to varying office administration duties.
 * Previous experience of working in a customer services-based role

## Description

* Managing engineer's calendars
 * Scheduling work to be completed by engineers
 * Answering and screening telephone calls customer enquiries, callouts, request, complaints.
 * Liaising and communication with service engineers and subcontractors.
 * Logging calls, work, and invoicing, on our service database system
 * Preparing work quotations and raising invoices
 * Build strong customer relations
 * Assisting with the Services and Maintenance Manager and the Technical Services Manager with day to day ad hoc duties
 * Be at ease with receiving instructions and carrying out ad hoc Administration duties for other Senior Management.


## Related Videos

- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)