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# IT Helpdesk Supervisor

- **Company:** Hays plc
- **Location:** UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Computer Network Technologies, Microsoft InTune
- **Published:** August 18, 2026
- **Apply:** https://www.nijobfinder.co.uk/job/2050430/it-helpdesk-supervisor/

## About the Role

* Previous experience leading or supervising an IT service desk or support team
 * Strong technical background across Microsoft environments (Windows, Active Directory, Microsoft 365)
 * Experience supporting infrastructure, devices, and core networking fundamentals (DNS, DHCP, VPN)
 * Familiarity with tools such as Intune, endpoint security, and ITSM/ticketing systems
 * Strong organisational and communication skills with a customer-focused approach
 * Ability to mentor and develop team members while managing operational priorities
 * Understanding of TIL processes or best practice frameworks is advantageous.

A relevant IT qualification (or equivalent experience) will support your application.
What You Need to Do NowIf you're ready to take the next step into a leadership role within a dynamic IT environment, apply now with your CV or contact us for a confidential discussion.

## Description

Supporting a wide range of business-critical systems spanning ERP, reporting, infrastructure, and applications, this organisation places technology at the heart of its operations. You will join a collaborative environment where innovation, reliability, and continuous improvement are key priorities.
As IT Help Desk Supervisor, you will lead the day-to-day operations of the IT service desk, combining people management with hands-on technical expertise.Key aspects of the role include:

 * Leading and developing a team of IT support professionals
 * Managing ticket allocation, workload balancing, and service desk performance
 * Acting as the escalation point for complex technical issues
 * Ensuring high levels of service delivery and adherence to SLAs
 * Supporting system upgrades, deployments, and technical improvements
 * Driving process enhancements and maintaining IT standards and documentation
 * Working closely with internal stakeholders and external technology partners


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