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# Lead Contract Support Administrator

- **Company:** Rydon Group Ltd
- **Location:** Gloucester, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer-Aided Facility Management, Web Portals, Microsoft Office
- **Published:** August 18, 2026
- **Apply:** https://www.secsinthecity.co.uk/external-redirect-registration?JobId=4254726&LinkSource=JobDetails

## About the Role

The successful candidate will demonstrate previous experience of working in an administration position for a maintenance company and be familiar with statutory compliance administration. It would be an advantage for this experience to have been gained within a company providing a repairs and maintenance service to the NHS, however this is not essential.

You will have excellent customer service skills (including good telephone and written communication skills), strong Microsoft Office skills including the use of Outlook, Word and Excel and also be familiar with CAFM systems.

You will have strong administration experience, used to multi-tasking and prioritising your work with minimum supervision. Previous line management experience would also be an advantage.

## Description

As Lead Contract Support you will be supporting our hard facilities maintenance contract at Blackberry Hill Hospital with day to day administration functions. You will take responsibility in monitoring tasks to completion and ensuring that all required compliance documentation is held within our repairs system (Planet FM). The successful candidate will liaise with sub-contractors, our contact centre team, engineers and service managers as required to ensure all contractually required work is complete, and recorded correctly., * Carryout regular monitoring of PPM (planned preventative maintenance) tasks to ensure that they are completed in line with timescales

 * Monitor defects identified through PPM tasks to ensure remedial works are closed out in a timely manner.
 * Monitor the statutory compliance tracker for the contract ensuring that all inspections are planned and any follow on reactive works are closed out promptly in line with our standard procedures.
 * Ensuring that contract paperwork has been completed and stored correctly. Processing of subcontractor and operative work orders.
 * Ensure all sub-contractors documentation (Risk Assessment & Method Statements) are received prior to attending site and evaluated by relevant person.
 * Set up sub-contractor performance review meetings in line with the agreed annual programme and ensure that all sub-contractor documentation is updated and loaded on to our web portal.
 * Generate helpdesk reports from Planet FM as required for each site for audits, client reporting and health and safety reporting
 * Filing of all statutory compliance reports and certificates.
 * Monitor the contracts training matrix and liaising with L&D/ H&S department and Contract/Service Managers to ensure training is completed and our files are updated.
 * Line Management of two Co-ordinators by providing direction, managing performance and providing support.


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