> Markdown version of [/jobs/ext/2102986-it-support-engineer-ii](https://www.wearedevelopers.com/jobs/ext/2102986-it-support-engineer-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer II - **Company:** CollectiveHealth, Inc. - **Location:** San Francisco, CA, United States - **Salary:** $82,285.0 - $102,856.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Bash Shell, Software as a Service, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Information Technology Operations, Virtual Private Networks (VPN), Python (Programming Language), Microsoft Office, Network Protocols, Windows PowerShell, Phishing, Okta, Tablet Computers, Casper Suite, Gsuite - **Published:** August 18, 2026 - **Apply:** https://www.dice.com/job-detail/e5283e60-604b-4f58-b69e-ef600711b804 ## About the Role * Technical Proficiency: Hands-on experience administering and troubleshooting macOS and Windows environments, including hardware, software, and A/V conference room technology. * IT Operations: Proven background in managing full IT lifecycles, including user onboarding/offboarding and asset management (procurement to decommissioning). * Networking & Systems: Applied knowledge of fundamental networking protocols (DNS, DHCP, VPN) and experience managing mobile device lifecycles using MDM solutions (e.g., Jamf). * Security & Compliance: Commitment to IT security best practices, including endpoint protection, phishing awareness, MFA, and data privacy. * SaaS Management: Experience supporting and troubleshooting modern collaboration tools, including Google Workspace, Okta, and Zoom. * Automation: Proficiency in scripting (e.g., Bash, Python, or PowerShell) to optimize workflow efficiency and resolve recurring technical issues. * Communication & Support: Demonstrated ability to deliver high-touch IT support to a diverse user base, ranging from individual contributors to executive leadership. * Documentation: Ability to create clear, accessible knowledge base articles that facilitate user self-service and reduce technical friction. * Proactive Problem Solving: A self-initiated approach to identifying operational challenges and driving process improvements. ## Description At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. As Collective Health IT, we prioritize building strong relationships with our users by proactively resolving their daily challenges. We operate with a service-first mindset, emphasizing empathy and collaboration to enhance organizational productivity and streamline workflows. As a vital member of our IT team, you will play a key role in delivering a high-quality, professional experience to everyone. We are a lean, mission-driven team dedicated to removing operational friction, allowing our users to focus on advancing our next-generation healthcare platform. We are committed to achieving significant impact and modernizing IT operations. We seek a versatile, proactive, and continuous learner who thrives on ownership and embraces new challenges. If this aligns with your professional aspirations, we invite you to read on. What you'll do: * Support our team: Help employees with their day-to-day tech issues by troubleshooting problems via email, chat, or in person. * Set up new hires: Handle the onboarding process for new employees, getting their hardware and software ready to go, and securely offboard people when they leave. * Manage our gear: Take care of our hardware and software from purchase to setup, and eventually recycling old equipment. * Fix and improve: Look for ways to make our daily IT tasks easier and faster, using scripts or better processes where they make sense. * Create guides: Write simple, easy-to-follow how-to guides so people can solve common tech problems on their own. * Support our systems: Keep our macOS and Windows computers, office conference room tech, and basic office networks running smoothly. * Stay secure: Follow and enforce security best practices, like using two-factor authentication and keeping devices protected, to keep our data safe. * Manage mobile devices: Use mobile device management tools to keep phones and tablets updated and secure. ## Related Videos - [Passkeys: Truly Phishing-Resistant? 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