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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Greenhouse Software, Inc. - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Microsoft Azure, Software as a Service, Cloud Computing, Databases, Software Debugging, Linux, Github, Network Troubleshooting, OAuth, Security Assertion Markup Language (SAML), Search Technologies, Single Sign-On, SQL Databases, Google Cloud, Postman, Large Language Models, Kubernetes, Atlassian Tools, Data Analytics, Restful APIs, GPT - **Published:** August 18, 2026 - **Apply:** https://job-boards.greenhouse.io/gleanwork/jobs/4597765005 ## About the Role * Minimum 7 years of experience in Technical Support. * Communication: professional presentation and interaction skills with both customers and internal teams * Project planning: plan and execute technical implementation of customer projects including configuration and customization with integrations to SaaS-based systems * Self-motivated: proactive approach to delivering service to customers * Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion * Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers * Problem solving: technical problem solving skills including ability to troubleshoot and isolate issues to their root cause * Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files * Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services * Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations * Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure * Must have experience on troubleshooting REST API issues * Working experience on SSO, SAML and OAuth & network troubleshooting * Should be able to document the issues and contribute to support knowledge base * Knowledge on SQL/database, Basics Kubernetes, Intermediate/Advanced Linux * Good to have experience on using Github, Jira & confluence * Basic knowledge on LLM and how GPT works is a plus ## Description Glean is looking for a talented AI Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed. As a trusted technical resource to the customer, you will drive technical expansion and both proactive & reactive support with our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry. You will: * Own the implementation, customization, proactive and reactive support for Glean customers * Provide first response, technical troubleshooting, resolution and follow-through of customer issues and inquiries * Assist customers in on-boarding additional datasources into Glean to increase the content and knowledge for their users' search experience * Educate customers on the use of Glean product features as needed * Identify system and user health issues through analysis key metrics, devise a remediation plan and execute while coordinating and updating the customer when needed * Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution * Work closely with teams across Glean to drive product, process and service improvements, At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today - prior Glean experience isn't required. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement. By clicking "Submit Application," I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms., How many years of experience with API?* How many years of experience with Cloud technologies?* Have you used Postman and have executed and cURL request on terminal?* What AI tools are you currently using today and how are you using them?* Are you comfortable working evening or night shift? * Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Glean's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... ## Related Videos - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [The Top ChatGPT Plugins for Developers in 2023](https://www.wearedevelopers.com/magazine/259-the-top-chatgpt-plugins-for-developers-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)