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# Support Engineer

- **Company:** NRG BLUEWATER WIND
- **Location:** Houston, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Bash Shell, Batch Processing, Cloud Computing, Cyber Security, Information Systems, Databases, Monitoring of Systems, Issue Tracking Systems, Information Technology Operations, Python (Programming Language), Log Analysis, Software Engineering, SQL Databases, Web Applications, Web Platforms, Scripting, Prompt Engineering, Information Technology, Cloudwatch, GPT, Dynatrace, Servicenow
- **Published:** August 18, 2026
- **Apply:** https://careers.nrgenergy.com/talentcommunity/apply/1420628800/?locale=en_US

## About the Role

* 0-2 years of experience in IT Operations, NOC, Help Desk, Application Support, or a related technical role.
 * Bachelor's degree Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related technical field.
 * Basic understanding of web applications, APIs, databases, and cloud technologies.
 * Familiarity with SQL and basic Python or Bash scripting.
 * Experience with monitoring tools, ticketing systems, or log analysis platforms is a plus.
 * Strong communication, analytical, and problem-solving skills.
 * Interest in AI, automation, and modern operational practices.

AI Competencies

 * Uses AI assistants to accelerate troubleshooting and script development.
 * Follows AI-guided troubleshooting and runbook workflows.
 * Learns prompt engineering techniques for log analysis and incident triage.
 * Understands the fundamentals of AI-assisted and agentic operations.

## Description

NRG is seeking a Support Engineer to monitor, triage, document, and escalate production issues across customer-facing digital platforms and energy market systems. This role is ideal for an early-career IT professional looking to build expertise in cloud operations, application support, incident management, automation, and AI-assisted operations., * Monitor application and infrastructure health using Dynatrace, CloudWatch, and operational dashboards.

 * Manage incidents and service requests in ServiceNow with clear, accurate documentation.
 * Perform initial troubleshooting of applications, APIs, databases, and batch processes.
 * Escalate issues with supporting evidence, timeline notes, and structured findings.
 * Participate in on-call support rotations in a 24x7 production support model.
 * Use AI tools such as Claude Code, Copilot, and ChatGPT to assist with log analysis, scripting, and incident investigations.
 * Contribute to improving support runbooks and operational processes.


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