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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist 4 - **Company:** The E Group - **Location:** Gulfport, MS, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Computing Platforms, Application Portfolio Management, Microsoft Outlook, Desktop Computing, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Software Deployment, Tablet Computers, Computer Equipment, Information Technology, Cisco, Windows Client - **Published:** August 18, 2026 - **Apply:** https://goegroup.com/jobs/technical-support-specialist-4/ ## About the Role * A two-year degree in a technology-related field or equivalent military or work experience is required. * A bachelor's degree in computer science, information technology, engineering, or a related technical field is preferred. Knowledge, Skills, and Abilities: * Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems. * Ability to build strong relationships with business partners, vendors, and other TO organizations. Developed effective working relationships with all levels of employees. * Customer service focused, able to meet commitments and deadlines. Demonstrated oral and written communication skills. * Knowledge of existing and emerging information technologies. * Ability to coordinate work across TO functions and share best practices within the company for consistent TO operations. * Understanding the business of partners and their local technical environment. * Ability to manage small, local projects applying technology to business problems. * Excellent troubleshooting, problem-solving, and analytical skills. Experience with PC hardware repair. Duties may include stooping, kneeling, crawling, and reaching to install/check computer installations and cabling. Ability to lift and move computer equipment up to 40 pounds. * Minimum of 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution. * Working knowledge of electric utility industry is a plus., * Behavior consistent with the company's values: Safety First, Trust, Superior Performance, and Total Commitment. * Must be proactive, motivated, and self-directed. * Proficient organizational skills and strong customer service orientation. * Ability to manage multiple projects and tasks simultaneously. * Must be able to build relationships with business partners and work effectively in a dispersed team environment. * Provide specialized technical support as requested or needed. * Seek opportunities to learn and transfer knowledge to others. * Ability to prioritize work and complete assignments with some direction. * Follows safe work practices. ## Description * Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F. * Provide onsite technology support for the existing Control Centers. * Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24/7 business operations. * Manage implementation of OS and system patches/updates to minimize impact on operations. * Provide consulting, including technology needs assessments, potential solutions, and automation opportunities. * Work with the business and other TO departments for incident and problem resolution. * Identify opportunities to educate business partners on leveraging the use of technology more effectively. * Build relationships with key business partners and act as a liaison between the business and TO. * Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team. * Provide technical support and consulting for employees at all levels, including executives. * Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications. ## Related Videos - [You’re a great coder? 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