> Markdown version of [/jobs/ext/2104098-partner-success-analyst](https://www.wearedevelopers.com/jobs/ext/2104098-partner-success-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Partner Success Analyst - **Company:** Guidehouse Inc. - **Location:** Tysons, VA, United States - **Experience:** Expert - **Salary:** $56,000.0 - $94,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Issue Tracking Systems, Microsoft Visio, Microsoft PowerPoint, Salesforce.Com, System Testing - **Published:** August 18, 2026 - **Apply:** https://www.careerjet.com/job/usd51ca79a51b657a0aa19043601d03f28/eaa ## About the Role * Bachelor's degree and a minimum of 1 year of experience in a customer facing role or the equivalent combination of education and experience * Strong communication skills, written and verbal * Ability to demonstrate customer service experience and handling of customers * Strong organizational skills to use technology, resources, and time efficiently * Proficient in MS products (Excel, Word, and PowerPoint) Salesforce and Visio experience is a plus * You must obtain and maintain a Public Trust Clearance What Would Be Nice To Have: * Technical troubleshooting experience * Requirements gathering/UAT experience * Documentation experience * Experience using an internal ticketing system ## Description The Partner Services team is responsible for the ensuring that all GrantSolutions Partners can successfully manage their grants business using our system and service offerings. We bring value to their business by offering strategic guidance on grants business processes, policies and regulations, understanding business needs and offering creative solutions, and ensuring the successful end-to-end processing of grants from application to award. What You Will Do: * Having a comprehensive understanding of and documenting the Federal Partner's grants management business and operational objectives, including roles and responsibilities, grants business functions, workflows, reports, and unique needs. * Identifying Federal Partner's specific business process improvements and potential Grant Solutions systems/service enhancements. * Assisting the team with pertinent communications to Federal Partners as it relates to their business process, system updates, or other grants management news. * Assisting the team lead to implement the Partner-specific strategy. * Learning the ins and outs of the software system in order to provide technical troubling-shooting and problem-solving expertise. * Becoming a Subject Matter Expert (SME) on system components in order to fully service the Federal Partner's needs in the forms of technical analysis, trouble-shooting, and offering advice on future enhancements. * Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site * Understanding and responding to help desk tickets, support tickets, user requests to deliver on time and quality results in conjunction with teammates. * Operational, daily issue-to-issue tracking to resolution and effective escalation as necessary. * Conducting user acceptance or system testing on behalf the Partner in support of system releases. * Analyzing release notes and impacts to Federal Partner(s). * Root cause analysis of Partner reported issues in collaboration with the Partner to drive issue resolution and remediation * Coordinating and scheduling meetings, preparing materials, responding promptly., All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. ## Related Videos - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [How To Test A Ball of Mud](https://www.wearedevelopers.com/videos/173-how-to-test-a-ball-of-mud) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [How I Built QA from Scratch in a Scaling Startup - no fluff real life story](https://www.wearedevelopers.com/videos/2041-how-i-built-qa-from-scratch-in-a-scaling-startup-no-fluff-real-life-story) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [What is a Test Plan: Guide to Test Planning](https://www.wearedevelopers.com/magazine/191-what-is-a-test-plan-guide-to-test-planning) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)