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# IT / CSV Specialist

- **Company:** Paciv Inc
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Biometrics, Data Systems, Laboratory Information Management Systems, Windows Servers, Network Connections, Citrix Systems, Iq/oq/pq, Software Troubleshooting, Information Technology, Trackwise, Veeva, GXP, User Administration, Servicenow, User Accounts
- **Published:** August 18, 2026
- **Apply:** https://www.dice.com/job-detail/786d9dc4-5a37-406d-93ab-f892ce72682b

## About the Role

* 3+ years of IT support experience in a pharmaceutical, biotechnology, or GxP environment.
 * Experience with Empower CDS administration.
 * Experience with laboratory applications such as SmartLab, LIMS, or equivalent systems.
 * Experience authoring CSV documentation, including IQ/OQ/PQ protocols.
 * Familiarity with GAMP 5 and 21 CFR Part 11.
 * Experience with Windows 10 IoT, Windows Server, Citrix, or laboratory infrastructure.
 * Experience with ServiceNow or another ITSM system.
 * Bilingual fluency in English and Spanish.
 * Ability to work independently in a regulated environment.
 * Flexible availability, including off-hours and on-call support.

Desired Skills:

 * Experience with Darwin LIMS or LabVantage.
 * Knowledge of laboratory instrument connectivity and LAC/E systems.
 * Experience with Veeva QMS, TrackWise, or other change control systems.
 * Experience supporting Raman, NIR, Nymi Band, or other specialty laboratory systems.
 * Strong troubleshooting, communication, and documentation skills.
 * Bachelor's degree in IT, Computer Science, Engineering, or a related field preferred.

## Description

PACIV, a global leader in industrial automation solutions servicing the Life Sciences sector, is seeking a IT / CSV Specialist to provide technical support for laboratory applications, systems, infrastructure, and validation activities within a pharmaceutical manufacturing environment.

Position Responsibilities / Essential Functions:

 * Provide IT support for laboratory applications such as Empower, SmartLab, and Darwin LIMS.
 * Perform user administration, troubleshooting, and support for laboratory systems.
 * Support LAC/E hardware, Citrix, Windows 10 IoT, Windows Server, and network connectivity.
 * Troubleshoot connectivity between laboratory instruments and data systems.
 * Support laboratory peripherals such as barcode scanners, printers, handheld devices, and biometric systems.
 * Author and execute IQ/OQ/PQ protocols and other CSV documentation.
 * Support change control, periodic reviews, and system retirement activities.
 * Apply knowledge of GAMP 5, 21 CFR Part 11, ALCOA+, GMP, and GLP requirements.
 * Manage GxP user accounts, roles, access reviews, and Active Directory permissions.
 * Coordinate technical support with vendors such as Waters, Agilent, and PerkinElmer.
 * Maintain accurate, audit-ready documentation and IT service records.
 * Provide technical support to laboratory users and communicate status and issues effectively.
 * Work independently and collaborate with the Local IT team as needed.


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