> Markdown version of [/jobs/ext/2104424-it-cloud-support-analyst-i](https://www.wearedevelopers.com/jobs/ext/2104424-it-cloud-support-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT & Cloud Support Analyst I - **Company:** LaunchCode - **Location:** St. Louis, MO, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, JIRA, Microsoft Azure, Cloud Computing, Cloud Engineering, DevOps, Identity and Access Management, Issue Tracking Systems, Octopus Deploy, Software Engineering, Performance Testing, Sysadmin, Istio, Gitlab, Git, Gitlab-ci, Kubernetes, Terraform - **Published:** August 18, 2026 - **Apply:** https://www.dice.com/job-detail/328bd6d4-0a64-406d-a390-0037cb5aa045 ## About the Role * Some technical experience, whether as a hobbyist or a professional (relevant education counts too) * Attention to detail and personal workflows that produce reliable outcomes * A curious mind, the drive to understand complex systems, and an understanding of the downstream effects of your decisions * Genuine interest in technology and the puzzle underneath each issue * Ability to be onsite 5 days per week, working either a morning (6a-2p) or afternoon (2p-10p) shift Ideally, You Have * 2 years of experience on a help desk, or as a sysadmin or DevOps engineer * An Associate's or Bachelor's degree in a related field * Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs * Experience working within cleared facilities ## Description We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group that supports this mission across products and infrastructure. Leveraging Jira, AWS, Azure, and internal purpose-built tools, you'll provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution. The ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment. A candidate new to the entire technology stack is estimated to require approximately 50-70 hours of training (4-6 weeks of paid training, part-time). However, someone missing only one or two components could be ready in just a few days. LaunchCode leverages a combination of staff expertise and industry-leading learning platforms (e.g., Pluralsight, GitLab University) to tailor training to each candidate's individual skill gaps. Training options include: * GitLab CI/CD pipelines (primary specialization) * Kubernetes fundamentals * Amazon EKS (Kubernetes on AWS) * AWS fundamentals (EC2, S3, IAM, EBS, ECR) * Terraform (Infrastructure as Code) * Istio (service mesh/networking) * Argo CD (GitOps deployment) * Elastic (monitoring and alerting) * Git commit-history triage ("who broke the pipeline") * QA testing (smoke, UI, and performance testing) * Service support fundamentals You Will * Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting * Run daily smoke tests, monitor internal channels or dashboards, and escalate incidents * Create and update technology documentation for customers * Work with our dev team to integrate into their development cycle as a product tester * Monitor our cloud infrastructure to triage and remediate issues as they surface * Proactively suggest and implement improvements to our environments * Coordinate across many different teams to champion and drive outcomes ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Rate-limiting using eBPF and Istio: How to protect your SaaS customers from themselves](https://www.wearedevelopers.com/videos/100220-rate-limiting-using-ebpf-and-istio-how-to-protect-your-saas-customers-from-themselves) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)