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# Voice Network Manager

- **Company:** Engine
- **Location:** Pittsburgh, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Avaya IP Phone 1140e, Synchronous Optical Networking, VoIP, Disaster Recovery, Network Topologies, Multi-protocol Systems, Wide Area Networks, Cisco Unified Contact Center Enterprise (UCCE), Genesys, Cisco
- **Published:** August 18, 2026
- **Apply:** https://www.dice.com/job-detail/4133c989-3d20-4597-b90c-c07e5304832d

## About the Role

* 10+ years of experience supporting voice, data, and telecom transport networks
 * 5+ years of people-leadership experience
 * Deep enterprise voice, VoIP, telephony, PBX, ACD, and IVR expertise
 * Experience managing the technology behind contact centers supporting at least 200 agents
 * Experience with Genesys, Avaya, Cisco UCCE, ATOS, or comparable contact-center platforms
 * Unified communications experience with Cisco UC, Avaya, Microsoft Teams Voice, or similar technologies
 * Strong understanding of network topology, resiliency, disaster recovery, and business continuity
 * Experience integrating or standardizing multiple voice and contact-center environments
 * Demonstrated ownership of telecom budgets, carrier relationships, vendor performance, and service delivery
 * Self-motivated leadership style with the ability to ask the right questions and navigate all levels of a lean organization
 * Bachelor's degree in Electrical Engineering or a related discipline preferred

## Description

We are partnering exclusively with a Pittsburgh-based organization seeking a Voice Network Manager to lead its enterprise voice, contact-center, and telecom infrastructure. This individual will oversee the technology supporting three geographically distributed contact centers and more than 200 agents.This is a technically driven leadership position focused on the platforms, infrastructure, integrations, and resiliency behind contact-center operations-not customer-service operations, * Lead the technology supporting three contact centers across the United States

 * Manage enterprise voice, VoIP, PBX, IVR, unified communications, and contact-center platforms
 * Support and enhance Genesys IVR and the current ATOS contact-center environment
 * Lead integration and cloud-migration initiatives across multiple companies and platforms
 * Identify opportunities to introduce AI, automation, and self-service capabilities into the contact-center environment
 * Own platform availability, disaster recovery, failover planning, and SLA performance
 * Oversee telecom transport infrastructure, including fiber, SONET, MPLS, WAN, SD-WAN, microwave, and leased circuits
 * Manage carrier relationships, vendors, service delivery, platform expenses, O&M budgets, and capital projects
 * Support Microsoft Teams Rooms and related AV technology
 * Lead engineers, analysts, contractors, and external service providers
 * Communicate effectively with technical teams, operational leaders, vendors, and executives


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