> Markdown version of [/jobs/ext/2104819-systems-support-engineer-i](https://www.wearedevelopers.com/jobs/ext/2104819-systems-support-engineer-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Engineer I - **Company:** Fusion - **Location:** Las Vegas, NV, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Systems Engineering, Configuration Management, Hardware Compatibility (Software Requirements), Hardware Design, PostgreSQL, Linux Commands, Windows Servers, Open Source Technology, Radio-Frequency Identification, Software Engineering, Virtualization Technology, Software Troubleshooting, Containerization, Nutanix, Network Server, Vmware - **Published:** August 18, 2026 - **Apply:** https://www.adzuna.com/details/5846189294 ## About the Role * Bachelor's degree in a technology-related field or equivalent experience * Minimum 1 year of experience in systems engineering, IT support, hardware/software troubleshooting, or a related role * General proficiency with Linux command line and related troubleshooting * Familiarity with virtualization, containerization, and open-source products * Knowledge of networking, operating systems, servers, and hardware diagnostics * Strong analytical, communication, and problem-solving skills * Customer-focused with experience handling technical support * Excellent written and verbal communication skills in English * Must have valid work authorization documents to work in the United States * Ability to successfully pass additional background screenings during employment to fulfill gaming industry regulation security requirements for client jurisdictions * Ability to work outside regular business hours and travel as needed based on business demands * This position requires a valid Passport Preferred Qualifications * Experience with VMWare, Nutanix, Windows Server, and PostgreSQL * Understanding of casino operations Physical Requirements * Ability to sit or stand for extended periods while working at a desk or computer station * Occasional lifting or carrying of objects weighing up to 50 pounds, such as hardware, equipment, or office supplies, with or without assistance * Ability to perform tasks requiring fine motor skills, such as typing, using office equipment, or operating a computer * Ability to travel locally and/or internationally 10-30% of the time for customer service needs or site visits; during exceptionally busy periods involving new deployments, travel could exceed 50% within a given month * Ability to participate in in-person meetings and presentations, including standing or moving about a room * Must be able to work in an office environment and/or customer site location with varying noise levels and demands ## Description Fusion HCR is seeking a Systems Support Engineer I to perform system installations, configurations, and related troubleshooting for a client in the gaming technology industry. This role provides Tier 1 and Tier 2 technical support, fielding and resolving customer support tickets while collaborating closely with regional teams and partners to resolve technical problems, ensure system stability, and deliver high-quality support to end users and customers. This role requires frequent domestic travel with potential for international travel., Installation, Configuration & Troubleshooting * Install, configure, and troubleshoot hardware, software, and tools for new and existing customer deployments * Perform system installations, upgrades, and maintenance, maintaining related technical documentation * Evaluate hardware compatibility and assist in implementing RFID technologies, providing feedback that drives hardware design decisions Demo Room & Lab Support * Support Demo Room operations and resolve any technical issues affecting functionality * Deploy and maintain internal labs and vendor test environments Technical Support & Operations * Provide on-call support as part of a team rotation, including nights/weekends/holidays as scheduled by management * Support remote and onsite technical operations while adhering to compliance standards * Perform software release certification testing with outside organizations such as BMM or GLI Collaboration & Compliance * Collaborate with internal teams and external stakeholders to maintain and improve system performance * Maintain compliance with local employment laws and regulations and recommended best practices; review policies and practices to maintain compliance * Document solutions, processes, and best practices to improve team efficiency and knowledge base accuracy * Perform other related duties as assigned to support evolving business needs ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Optimizing Discovery: PostgreSQL's Role in Transforming GetYourGuide's Search](https://www.wearedevelopers.com/videos/1647-optimizing-discovery-postgresql-s-role-in-transforming-getyourguide-s-search) - [Winning talents through play - Corporate Gaming with AKEYI](https://www.wearedevelopers.com/videos/1062-winning-talents-through-play-corporate-gaming-with-akeyi) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Discover the open source trio you didn’t expect: .NET and PostgreSQL on Linux](https://www.wearedevelopers.com/videos/2042-discover-the-open-source-trio-you-didn-t-expect-net-and-postgresql-on-linux) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)