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# Desktop Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Miamisburg, OH, United States
- **Salary:** $52,000.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Collaborative Software, Information Systems, Desktop Computing, Issue Tracking Systems, Microsoft Office, Network Connections, Remote Access Technology, Laptops, Servicenow
- **Published:** August 18, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88067239/1

## About the Role

*Associate's or Bachelor's degree in Information Systems or related field
*Certifications such as CompTIA, ITIL, or Microsoft Office Specialist (MOS)
*Experience supporting legal or professional services environments
*Familiarity with remote access tools and mobile device management
What Success Looks Like
*Timely and effective resolution of technical issues with high customer satisfaction
*Reliable support of meetings, AV systems, and business-critical events
*Consistent adherence to ITIL processes and accurate ticket tracking
*Proactive identification of improvement opportunities and user education

## Description

The Support Specialist provides onsite and remote technical support to attorneys, staff, and visitors, ensuring seamless use of firm technology. This role delivers hands-on support across hardware, software, mobile devices, AV systems, and connectivity, while promoting best practices and a high standard of customer service.
Key Responsibilities
*Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity
*Configure, deploy, and support laptops, desktops, mobile devices, and printers
*Provide Audio Visual (AV) and multimedia support for meetings, including video conferencing and presentation systems
*Support visiting clients and external users with guest connectivity, devices, and collaboration tools
*Troubleshoot and resolve technical issues, escalating as needed; track all work in ServiceNow following ITIL-based processes
*Educate users on effective use of technology to improve productivity and reduce repeat issues
*Assist with testing new technologies and contribute to continuous service improvement initiatives
*Provide after-hours and occasional on-site support for outages, events, or business-critical needs
*Support trial and hearing technology setups, including potential domestic or international travel


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