> Markdown version of [/jobs/ext/2105675-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2105675-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Chenega MIOS - **Location:** Wright-Patterson Air Force Base, OH, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, CompTIA Security+, Information Systems, Issue Tracking Systems, Information Management, IT Management, SC Clearance, Information Technology, User Administration - **Published:** August 18, 2026 - **Apply:** https://www.dice.com/job-detail/d1253f11-e74e-4484-ba19-addfac041370 ## About the Role * High school diploma or GED equivalent required. * Current CompTIA Security + OR ability to obtain DoD 8570 IAT II baseline certification within six months of hire. * 2+ years of related work experience. * Must possess and maintain a valid U.S. drivers license. * Secret clearance w/ ability to obtain TS/SCI is required. * Successfully pass background and drug screening Knowledge, Skills and Abilities: * Must maintain a professional manner, have proper telephone, and email etiquette, customer service techniques, and organizational skills. * Must have strong written and oral communication skills to include ability to read, write, speak, and understand the English language. * Ability to perform in a leadership capacity and be capable of directing contractor personnel and interfacing with the Government and customers. * Must have working knowledge with Microsoft Active Directory account management and security groups. * Must have exceptional customer service skills. * Possess strong time-management and prioritization skills. * Ability to communicate applicable technical subject matter expertise to management and others. * Possess excellent organizational skills with the ability to prioritize. * Possess strong problem-solving skills. * Ability to self-start and work independently or as a team. * Ability to learn new systems and associated software applications for proficient execution of tasks and managing multiple tasks with time-related constraints in a fast-paced environment. * Ability to travel up to 10%. ## Description Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted insights into Records and Information Management, Administrative Solutions, Information Technology, Engineering, and Training. Formed in 2017 to serve federal and commercial customers, CABS is 8(a) certified and has grown quickly into a leader in the federal IT and Training environment. The Help Desk Technician will provide support services in a crucial role in maintaining and troubleshooting a diverse range of legacy and current IT systems for the Air Force Research Laboratory (AFRL) at Wright-Patterson AFB, Ohio. Responsibilities * Support various areas, including desktop support, end user support, and account management. * Create user accounts with local and geographically distributed workforce - approximately 2,200 active users. * Process documentation and assist with establishing initial information system accounts. * Assist users in resetting or updating their passwords or other authentication credentials. * Provide timely and effective technical support to end-users via phone, email, or chat. * Assist with the user-facing services of customer systems. * Send information to user distribution lists to notify the workforce of capability enhancements and outage events. * Perform network and system troubleshooting to determine root causes of any user issues or problems. * Compose and maintain Policies, Processes, and Procedures within the organization's Strategic IT Management framework. * Log and track support requests using the organization's ticketing system, prioritizing and escalating tickets as necessary to ensure timely resolution of issues. * Follow up with users to ensure their technical problems are fully resolved. * Complete annual company and customer training requirements according to established policies and procedures, as required. * Record labor hours daily in an online corporate system. * Travel up to 10%. * Other duties as assigned ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)