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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AI Product Support Specialist - **Company:** Bavarian Capital - **Location:** Amsterdam, Netherlands (Remote available) - **Experience:** Starter - **Contract:** Temporary contract - **Skills:** Microsoft Basic Data Partition, Spreadsheets, Software Product Management, Software Deployment, Software Systems - **Published:** August 19, 2026 - **Apply:** https://www.careerjet.nl/job/nl5e6c179f1a18503a9a1c55a94287c38d/eaa ## About the Role * A strong interest in how technology and logic intersect with complex business operations. * Clear and concise written communication skills for explaining technical concepts to non technical users. * A patient and methodical approach to solving problems and answering repetitive questions. * Basic familiarity with spreadsheets or data entry tools for tracking support activity. * The ability to work independently while staying aligned with the broader team goals. * Curiosity about artificial intelligence and its practical application in the supply chain industry. * Professionalism and a commitment to helping others succeed in their daily tasks. * High attention to detail when documenting software bugs and user requirements. ## Description Bavarian Capital is expanding its support infrastructure to ensure our technology implementations remain reliable and effective. This role involves assisting a major logistics firm as they integrate new software systems to manage their global shipping networks. We are looking for an individual who can help maintain the bridge between technical functionality and practical operations for our partners., The AI Product Support Specialist is an entry level position focused on maintaining the integrity of our software deployments. You will work within a distributed team to resolve technical inquiries and gather feedback from users in the logistics sector. As a fully remote role, this position requires a high degree of organization and the ability to communicate clearly through written channels. You will be supported by experienced professionals who value accuracy and steady progress over temporary fixes. What you will do * Monitor incoming support inquiries related to our software and provide timely, accurate resolutions. * Assist users at the logistics firm with navigating interfaces and troubleshooting common functional errors. * Document recurring technical issues to help the development team prioritize necessary updates. * Conduct basic data checks to ensure that automated reports are functioning as intended. * Participate in weekly team meetings to discuss system performance and shared user feedback. * Maintain an internal knowledge base with updated guides and troubleshooting procedures. * Test new software features in a staging environment before they are released to the partner. * Keep clear logs of all support activity to ensure no issue is overlooked during the work week. ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Engineering Productivity: Cutting Through the AI Noise](https://www.wearedevelopers.com/videos/1691-engineering-productivity-cutting-through-the-ai-noise) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)