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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Project Manager Datacenter Services (24/7 Remote) - **Company:** RM Staffing B.V. - **Location:** Netherlands (Remote available) - **Experience:** Experienced - **Salary:** €1,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, Border Gateway Protocol, CPanel, Data Centers, Data Center Infrastructure Management (CIM), Domain Name System (DNS), IP Addressing, Networking Basics, Server Administration, Time Tracking Software, Zendesk, Network Server, Servicenow - **Published:** August 19, 2026 - **Apply:** https://www.adzuna.nl/details/5847853057 ## About the Role * 2+ years of experience in a datacenter, MSP, NOC, or technical operations environment this is non-negotiable * Strong understanding of datacenter hardware: servers, switches, patch panels, PDUs, cabling (copper and fiber) * Working knowledge of networking fundamentals: IP addressing, DNS, BGP basics, traceroutes enough to triage issues intelligently * Hands-on experience with ticket triage and helpdesk operations (Freshdesk, ServiceNow, Jira Service Desk, Zendesk any enterprise helpdesk) * Fluent written and spoken English you will communicate with clients in Europe, North America, and APAC * Ability to track multiple concurrent projects and open tickets without dropping the ball * Commercially aware you can spot revenue opportunities during operational interactions * Comfortable handling escalations and staying calm when a client reports a production incident * Experience with DCIM tools (datacenter infrastructure management) * Familiarity with cPanel/WHM or server management panels * ITIL Foundation certification * PMP or other project management certification * Experience writing runbooks or SOPs for operational processes * Previous experience managing or mentoring a small team ## Description Currently, our CEO handles all datacenter operations personally: ticket triage, Smart Hands dispatch, SLA tracking, technician coordination, client status updates, and spotting upsell opportunities. That needs to change so the company can grow. You are the person who takes that over. This is not a passive "monitor the dashboard" role. You will be the first point of contact for every operational request from a Smart Hands dispatch at a facility in Singapore to an emergency remote hands call from a client in Germany. You need to be fast, precise, technically competent, and calm under pressure. What sets you apart from a typical operations coordinator: you think like a project manager with a sales mindset. You don't just close tickets you spot opportunities. When a client asks for a simple cable swap, you notice they could benefit from a cross-connect optimization. When a facility reports available capacity, you flag it for the sales team. You are organized, proactive, and commercially aware. * Receive and triage incoming service requests (Smart Hands, Remote Hands, emergency incidents) * Dispatch field technicians from our global DCT pool to the correct facility with the correct instructions * Track SLA windows per ticket and per client you own the clock * Communicate status updates to clients while work is in progress * Coordinate directly with facility operators at all 24 locations worldwide * Submit a shift handover report at the end of every shift nothing gets lost between coverage windows * Escalate P1 incidents to the CEO with a clear situation summary within 15 minutes * Spot commercial opportunities during operational interactions (upsells, cross-sells, service expansions) * Maintain and improve our operational processes, SOPs, and runbooks * Manage multiple concurrent projects across different facilities and time zones * P1 ticket response time: 15 minutes or less (first 30 days: 30 minutes) * P2 ticket response time: 2 hours or less (first 30 days: 4 hours) * Dispatch completion rate: 95%+ of tickets closed within the contracted SLA window * Shift handover report: Submitted every shift end, posted in the ops handover channel * SLA compliance rate: 98%+ monthly * Commercial opportunities flagged: 3+ per week A missed SLA can lose a client. That is the standard of precision this role requires. * Monthly retainer: EUR 1,000 1,500 depending on experience * Arrangement: Freelance / Contractor you invoice us monthly * Hours: Full-time, 40 hours/week * Time tracking: Hubstaff is required for all team members this is how hours are verified for billing * Performance reviews: Every 2 weeks for the first 3 months, then monthly. KPIs are shared upfront no surprises. * Payment: Monthly, on the 5th of each month for the previous month We are a growing company building our team. This is an early-stage hire you will have real ownership and direct impact. You are not slotting into a legacy process; you are building the operational foundation of a global company. This is a remote role. 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