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# Technicien Support de Proximité N2 (H/F)

- **Company:** QUALIS RECRUTEMENT
- **Location:** Beaune, France
- **Salary:** €24,000.0 - €25,000.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Information Technology Operations, Information Technology, Servicenow
- **Published:** August 19, 2026
- **Apply:** https://www.meteojob.com/jobs/56194507

## About the Role

* Expérience significative en support informatique de proximité N2.
 * Capacité à travailler en totale autonomie sur site client.
 * Excellente maîtrise des environnements postes de travail utilisateurs.
 * Une première expérience dans le secteur du luxe est un plus.
 * Présentation soignée, excellent relationnel et sens du service.
 * Anglais niveau B1/B2 (écrit et oral).

## Description

Dans le cadre de votre intervention en autonomie sur le site de notre client, vous assurez le support informatique de proximité de niveau 2 auprès des utilisateurs.
À ce titre, vous serez amené(e) à :

 * Analyser, diagnostiquer et résoudre les incidents complexes via un outil de ticketing.
 * Installer, configurer et mettre en service les équipements informatiques des utilisateurs.
 * Déployer les postes de travail et assurer le suivi des interventions.
 * Gérer le parc informatique.
 * Alimenter et mettre à jour la documentation technique et les procédures.
 * Garantir un accompagnement utilisateur de qualité dans le respect des engagements de service.

Environnement technique

 * PC et ordinateurs portables Windows
 * Microsoft 365
 * MacOS X
 * iOS (iPhone, iPad)
 * Android
 * Salles de réunion Microsoft Teams
 * ServiceNow


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