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# Technical Support Engineer

- **Company:** Complete Security Recruitment
- **Location:** Stretford, UK
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Internet Protocol, Virtual Private Networks (VPN), Remote Access Technology, SQL Databases, System Testing, Systems Integration, Network Routers, Firewalls (Computer Science), Information Technology, Legacy Systems
- **Published:** August 19, 2026
- **Apply:** https://www.cv-library.co.uk/job/225111285/technical-support-engineer

## About the Role

* Good understanding of IP Networking, switches, firewalls, routers and VPNs.
 * IT Support / helpdesk experience
 * Experience of Patching, System upgrades, Remote access support
 * Strong communication and a self-driven approach

Desirable

 * Experience with FAT testing
 * Familiarity with SQL / Database technologies
 * Experience integrating platforms and systems
 * Active certifications in relevant Security / IT / Networking areas

Personal Qualities

 * Self-motivated and proactive
 * Strong analytical and problem-solving mindset
 * Comfortable working in a dynamic, small-team environment
 * Holds a full UK driving licence and has access to own transport

## Description

Key Objectives of the Role

 * Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
 * Provide responsive, hands-on support for our field-based engineers, systems and customers
 * Commissioning support for our professional services team
 * Maintain documentation for processes, systems, assets, and credentials
 * Play a key role in transitioning legacy systems to new solutions

Overall Purpose of the Role

This hands-on role goes beyond traditional support - offering hands on involvement in new solutions and physical hardware.

We're a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business - we want to hear from you.

In this role, you'll:

 * Preconfigure and prebuild of security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices.
 * FAT testing of systems and solutions in our Manchester facility.
 * Commissioning support for our professional services team - This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.
 * Provide remote technical support via service desk / telephone / OOH for field-based engineering teams.
 * Support platform / system / security upgrades on customer / hosted / maintained systems.
 * Maintain / Create documentation for systems and processes.


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