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# Tech Support Engineer

- **Company:** Reliance High Tech
- **Location:** Stretford, UK
- **Salary:** £33,000.0 - £37,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Networking Hardware, Internet Protocol, Virtual Private Networks (VPN), Network Troubleshooting, Remote Access Technology, SQL Databases, Systems Integration, Network Routers, Firewalls (Computer Science)
- **Published:** August 19, 2026
- **Apply:** https://www.cv-library.co.uk/job/225109022/tech-support-engineer

## About the Role

* Good understanding of IP Networking, switches, firewalls, routers and VPNs.

 * IT Support / helpdesk experience

 * Experience of Patching, System upgrades, Remote access support

 * Strong communication and a self-driven approach

Desirable

 * Experience with FAT testing

 * Familiarity with SQL / Database technologies

 * Experience integrating platforms and systems

 * Active certifications in relevant Security / IT / Networking areas

Your profile

Personal Qualities

 * Self-motivated and proactive

 * Strong analytical and problem-solving mindset

 * Comfortable working in a dynamic, small-team environment

 * Holds a full UK driving licence and has access to own transport

Competencies for Success

 * Adaptable and open to change

 * Self development

 * Committed to delivering high standards and continuous improvement

## Description

Provides remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution. Acts as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required. In addition to remote support duties, the role is responsible for hardware pre-build and configuration work in our workshop - staging, imaging, and testing customer devices and networking equipment prior to deployment.

Your responsibilities

Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices

 * Provide responsive, hands-on support for our field-based engineers, systems and customers

 * Commissioning support for our professional services team

Maintain documentation for processes, systems, assets, and credentials


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