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# IT Helpdesk Support Specialist

- **Company:** Factory Motor Parts
- **Location:** Eagan, MN, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Remote Access Technology, Software Engineering, Information Technology
- **Published:** August 19, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88078991/1

## About the Role

* Ability to communicate and interact successfully with employees and to develop and maintain positive professional relationships with colleagues.
 * Attention to detail.
 * Ability to research and report on problems, solutions, products and vendors.
 * Creative thinking and problem solving.
 * Ability to capture and communicate the context of a situation
 * Excellent oral and written communication skills, with a focus in technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person, and in writing.
 * Ability to work both independently and as a team member.
 * Ability to delve into and achieve understanding of a problem or request in order to offer the most appropriate possible solution., Associate's degree or equivalent experience and 1-3 years in a help desk or other technical support role.

## Description

* Respond to user requests via telephone, email, via remote access, and in-person.
 * Diagnose and resolve advanced information technology hardware and software issues. Stay current with technological trends related to the FMP environment.
 * Develop and maintain a professional level of proficiency with Information Technology and Factory Motor Parts specific systems and technologies.
 * Identify and escalate situations requiring urgent attention.
 * Capturing and documenting the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a ticketing system to track and route problems and requests and document solutions.
 * Work with Help Desk colleagues to research and document problem resolutions.
 * Work independently to research and resolve complex technical issues.
 * Work with Help Desk colleagues in researching and writing documentation and policy.
 * Provide primary technical support to Factory Motor Parts employees
 * Occasionally travel to locations to provide assistance in urgent situations.
 * Develop and maintain knowledge of Factory Motor Parts departmental roles and responsibilities.
 * Performs other related duties as assigned.


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