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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Appleton, WI, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Connectivity Problems, User Administration, Servicenow
- **Published:** August 19, 2026
- **Apply:** https://dejobs.org/x/x/D787E261787A411B8D979C05A1161620/job/

## About the Role

* Assist with basic network troubleshooting by identifying connectivity problems and escalating more complex incidents when appropriate. Requirements * 3+ years of experience in help desk, desktop support, or site support roles.

 * Working knowledge of Microsoft Windows, including Windows 10, in a support setting that requires attention to detail.

 * Experience troubleshooting hardware, desktop software, and end-user technology issues.

 * Familiarity with Active Directory for common support and user account tasks.

 * Ability to manage service desk tickets while also supporting walk-up requests in a hands-on environment.

 * Understanding of basic network troubleshooting concepts and printer support.

 * Strong customer service skills with the ability to communicate clearly and effectively with users at all levels. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk/Desktop Support Analyst to provide on-site technical assistance in Appleton, Wisconsin for a construction and contractor-focused environment. This contract position with permanent potential is ideal for someone who enjoys hands-on desktop support, responds effectively to walk-up requests, and delivers dependable service to end users. The role centers on resolving day-to-day hardware, software, and printer issues while maintaining accurate support and asset records.

Responsibilities:

 * Deliver in-person technical support for desktops, laptops, peripherals, and related workplace technology across the site.

 * Address walk-up support requests and service desk issues with a strong focus on timely resolution and positive user experience.

 * Troubleshoot Windows-based operating system problems, application issues, and common access-related concerns.

 * Diagnose and resolve hardware malfunctions involving end-user devices and coordinate repairs or replacements when needed.

 * Support network-connected and local printers by identifying issues, restoring functionality, and assisting users with basic printing problems.

 * Use Active Directory to assist with account support tasks, access updates, and routine user administration.

 * Record IT assets, device configurations, and support activity within the company asset management and ticketing platform, including ServiceNow, to maintain compliance and traceability.


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