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# AV Desktop Support Specialist

- **Company:** US Tech Solutions, Inc.
- **Location:** Hillsboro, OR, United States
- **Salary:** $80,750.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Microsoft Office, Network Installation Services, Computer Equipment, Information Technology, Hardware Infrastructure
- **Published:** August 19, 2026
- **Apply:** https://www.careerjet.com/jobad/us02c9e8c32e5a989a5013b00065d2e185

## About the Role

* Experience in supporting end-users (in person / remote) in a corporate environment.
 * Knowledge of WIN 7/10.
 * Be able to troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows).
 * Be able to troubleshoot video conference rooms.
 * Communication skills: be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts.
 * Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team.
 * Able to work independently as well as with a team.
 * Able to lift to 40+ pounds of technical equipment.
 * Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.
 * Knowledge of ITIL and ITSM best practices.

Skills:

 * Troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows)
 * Troubleshoot video conference rooms.

Education:

 * 4-year college degree or relevant experience.

## Description

* Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
 * Service Conference Rooms (Zoom) and User Cubical for break\fix, resolve issues, triage incidents and requests of various IT Services.
 * Support and handle new hire tasks, provision new systems for replacement and new hires setup.
 * Assists in determining suitable software and/or hardware to meet user requirements.
 * Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
 * Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses.
 * Maintaining an inventory of PC hardware equipment and software programs.
 * Providing relocation of PC systems as needed.
 * Meeting and coordinating with other local Technology department members on product installation, training, and support.


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