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# Senior Helpdesk Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Dublin, OH, United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $79,040.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems, Print Servers, Azure Active Directory, Tablet Computers, Microsoft InTune, Computer Equipment, Laptops, User Accounts
- **Published:** August 19, 2026
- **Apply:** https://www.juju.com/job/00000000gnupwb

## About the Role

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

The Service Desk Analyst provides technical support to internal employees by troubleshooting computer hardware, software, mobile devices, phones, and office equipment. This role supports laptops, desktops, tablets, printers, audio/video conferencing systems, Microsoft Teams, and NICE telephony systems. The analyst helps resolve IT issues, manages user accounts, and ensures employees can work efficiently., * Respond to IT support requests through phone, email, or ticketing system.

 * Troubleshoot and resolve hardware, software, printer, mobile device, and phone issues.

 * Set up and maintain laptops, desktops, tablets, phones, and other IT equipment.

 * Create and maintain user accounts, mailboxes, distribution lists, and meeting rooms.

 * Support Microsoft 365, Exchange, Active Directory, Azure AD, and Intune environments.

 * Install software, updates, patches, drivers, and security tools.

 * Maintain printer services and print servers.

 * Provide new employee training on computers, phones, voicemail, and office technology.

 * Assist with testing and deploying new applications, upgrades, and technology solutions.

 * Work with IT Asset Management to track and manage equipment inventory and disposal.

 * Perform password resets and support antivirus/security updates.

 * Provide Tier 1 support for Teams and NICE CXOne phone systems.


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