> Markdown version of [/jobs/ext/2111013-applications-support-analyst](https://www.wearedevelopers.com/jobs/ext/2111013-applications-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Applications Support Analyst - **Company:** Tavastechs - **Location:** Bristol, UK - **Salary:** £45,000.0 - £55,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Artificial Intelligence, JIRA, Microsoft Online Services, Business Software, Microsoft Outlook, Business Systems, Software as a Service, Cyber Security, Data Governance, Microsoft SharePoint, Web Platforms, Microsoft Power Automate, Software Troubleshooting, Microsoft Onedrive, Low-code, Powerapps, User Administration, Servicenow, User Accounts - **Published:** August 19, 2026 - **Apply:** https://www.cv-library.co.uk/job/225428156/applications-support-analyst ## About the Role * Previous experience in an Application Support Analyst, Business Systems Support Analyst, IT Support Analyst or similar role. * Experience supporting business systems such as CRM, ERP, finance, HR, membership, event management or other SaaS platforms. * Strong Microsoft 365 experience including Teams, SharePoint, OneDrive, Outlook and Exchange Online. * Experience working within an IT Service Management environment using tools such as ServiceNow, Freshservice, Jira Service Management or similar. * Strong troubleshooting, incident management and problem-solving skills. * Experience working with third-party suppliers and technology partners. * Ability to translate user requirements into practical system improvements and support solutions. * Experience creating user documentation, knowledge base content and support materials. * Excellent communication skills with the ability to explain technical concepts to non-technical audiences. * Strong customer service focus with a proactive and collaborative approach. * Understanding of data protection, information governance and secure system administration practices. Desirable: * Exposure to Microsoft Copilot or Claude or other workplace AI tools. * Experience with Power Automate, Power Apps or other low-code technologies. * Microsoft 365 or Power Platform certifications. * Experience working within membership, charity, education, heritage or professional services environments. ## Description This is an excellent opportunity for an experienced support professional who enjoys working across applications, Microsoft 365 technologies, user support, and digital improvement initiatives. The successful candidate will play a key role in ensuring colleagues are supported effectively while helping drive adoption of modern workplace technologies, automation tools, and AI-enabled solutions. About the Company Our client is a historic and trusted UK institution with a long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field. Your Roles and Responsibilities * Provide 1st and 2nd line support across business applications and end-user technologies. * Support and maintain key platforms including CRM, finance, HR, membership, event management and SaaS applications. * Troubleshoot system, access, and Microsoft 365 issues, ensuring incidents are managed through to resolution. * Work with users to understand operational challenges and identify opportunities to improve processes and system usage. * Coordinate with external software vendors and managed service providers to resolve issues and implement changes. * Assist with application upgrades, testing activities, release validation and user communications. * Create and maintain knowledge articles, support documentation, user guides and operational procedures. * Support Microsoft 365 services including Teams, SharePoint, OneDrive and Outlook. * Contribute to data quality, reporting and system administration activities. * Support the introduction and adoption of AI and automation technologies across the organisation. * Promote best practice around information security, user access management and data governance. ## Related Videos - [Reimagining app development with Low-code and AI](https://www.wearedevelopers.com/videos/1651-reimagining-app-development-with-low-code-and-ai) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [What If Apps Built Themselves? 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