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# Senior IT Support Technician

- **Company:** gb
Circle Group
- **Location:** Hertford, UK (Remote available)
- **Experience:** Expert
- **Salary:** £35,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Cyber Security, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Windows Servers, Network Architecture, TCP/IP, Virtualization Technology, Wide Area Networks, Vmware
- **Published:** August 19, 2026
- **Apply:** https://www.totaljobs.com/job/senior-it-support-technician/circle-group-job107872660

## About the Role

* Proven experience in a 2nd/3rd line support role within an MSP.
 * Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms.
 * Solid understanding of networking (TCP/IP, DNS, DHCP, VPN).
 * Familiarity with backup solutions, RMM tools, and IT security practices.
 * Excellent troubleshooting and communication skills.
 * Ability to work independently and manage multiple priorities.
 * Full UK driving licence and access to a vehicle.
 * Relevant certifications (e.g. CompTIA, Microsoft, Azure Fundamentals) are a plus.

## Description

A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work.

What You'll Be Doing:

 * Deliver 2nd/3rd line support across client systems-remotely and onsite.
 * Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365.
 * Configure and manage virtualised environments (Hyper-V, VMware).
 * Perform server patching, system updates, and software rollouts.
 * Support LAN/WAN setups, VPNs, and network infrastructure.
 * Maintain IT security, backups, and disaster recovery solutions.
 * Assist with infrastructure upgrades and new tech implementations.
 * Maintain accurate technical documentation and asset records.
 * Provide guidance on cybersecurity and IT best practices.


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