> Markdown version of [/jobs/ext/2113182-deskside-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/2113182-deskside-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Deskside/Desktop Support Engineer

- **Company:** Thunderhawk Technology Partners
- **Location:** Cambridge, MA, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, IMac, Databases, Desktop Computing, Knowledge Management, Software Maintenance, Windows Desktop, Software Troubleshooting
- **Published:** August 19, 2026
- **Apply:** https://www.dice.com/job-detail/6809cf45-3050-4a6e-8876-fc84751d8a33

## About the Role

* Strong experience in Deskside/Desktop Support.
 * Hands-on Windows desktop and laptop troubleshooting.
 * Experience with PC imaging, provisioning, and workstation builds.
 * Experience performing IMAC services.
 * Strong hardware and software troubleshooting skills.
 * Experience supporting printers, mobile devices, desk phones, and meeting-room devices.
 * Experience providing VIP/Executive user support.
 * Knowledge of IT asset and inventory management.
 * Experience working with third-party vendors and hardware break/fix services.
 * Strong incident, service request, and SLA management experience.
 * Ability to provide onsite hands-and-feet support for server and network teams.
 * Strong documentation and communication skills.

## Description

* Provide second-line investigation and diagnosis for Sales users and end users.
 * Stage, image, provision, and deploy PCs, laptops, and workstations.
 * Perform IMAC (Install, Move, Add & Change) activities for end-user hardware.
 * Support laptops, desktops, mobile devices, printers, desk phones, and meeting-room equipment.
 * Troubleshoot and resolve PC incidents and VIP support requests.
 * Provide onsite hands-and-feet support to Server and Network teams.
 * Perform hardware and software maintenance and troubleshooting.
 * Maintain centralized hardware, spare parts, and equipment inventories.
 * Manage surplus equipment, asset disposal, transfers, and decommissioning.
 * Coordinate hardware break/fix activities with vendors.
 * Update asset management databases with hardware and software information.
 * Manage PC/device logistics and workstation setup.
 * Coordinate with third-party vendors to resolve IT incidents within SLA.
 * Perform onsite administrative tasks including backups and OS migrations.
 * Assist with moving, installing, and configuring cables and hardware.
 * Participate in client change requests and onsite implementation activities.
 * Follow documented SOPs and knowledge management procedures.
 * Provide end-user training and demonstrations when required.
 * Support third parties with power checks, visual inspections, and basic troubleshooting.
 * Maintain access lists, logbooks, server-room inventories, room layouts, and asset records.
 * Support server-room hardware decommissioning, disposal, and transfer activities., * Deskside / Desktop Support
 * Windows PC & Laptop Support
 * Hardware & Software Troubleshooting
 * IMAC Services
 * PC Imaging & Provisioning
 * Hardware/Software Installation
 * Mobile Device Support
 * Asset & Inventory Management
 * VIP / Executive Support
 * Server & Network Hands-and-Feet Support
 * Incident & Service Request Management
 * Vendor Coordination
 * IT Documentation & SOPs


## Related Videos

- [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)
- [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)