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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** USA, UTILITIES SERVICES ALLIANCE, INC. - **Location:** Stillwater, OK, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, Data Integrity, Local Area Networks, Network Troubleshooting, Network Architecture, Network Administration, Systems Development Life Cycle, Remote Access Technology, Systems Integration, Wide Area Networks, Wireless Networks, Cloud Platform System, Computer Network Technologies, System Availability, Software Troubleshooting, Information Technology, Network Optimization - **Published:** May 21, 2026 - **Apply:** https://www.juju.com/job/00000000g18t53 ## About the Role + Bachelor's degree in Information Technology or related technical training. + 4-7 years of IT experience. + Strong understanding of network administration, system integration, and hardware/software troubleshooting. + Familiarity with cloud environments (e.g., Azure, or equivalent). + Proficiency and working knowledge of Microsoft 365 and Entra ID. + Strong documentation and organizational skills with the ability to manage multiple priorities. + Excellent communication and collaboration skills- comfortable supporting users at all levels in a fast-paced, hands-on environment. Physical Demands _The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to walk, stand, move, sit, carry, bend, kneel, reach, push, pull, lift, use hands and fingers, handle, or feel and talk and hear. May be required to lift and move boxes or packages not exceeding 20 pounds in weight. Some work stress inherent to the position and extended work hours may be required. ## Description The **IT Support Specialist** plays a key role in building and supporting the information technology infrastructure that powers our fast-growing magnet manufacturing and R&D operations. This position oversees the planning, implementation, and administration of IT systems that span office, laboratory, and production environments. The ideal candidate thrives in a hands-on, start-up setting-balancing day-to-day support with long-term system development to enable operational efficiency, data integrity, and scalability., + Respond to and resolve day-to-day IT support tickets in a timely manner, ensuring minimal disruption to operations. + Plan, implement, and maintain IT systems supporting production, engineering, and business functions across the organization. + Collaborate with end users, including operations, engineering, and administrative teams, to diagnose and resolve hardware, software, and network issues. + Analyze business needs and recommend cost-effective IT solutions that align with start-up growth and manufacturing requirements. + Install, configure, and maintain network infrastructure, including LANs, WANs, wireless networks, and secure remote access for plant and office connectivity. + Monitor and optimize network performance to ensure high availability across manufacturing systems and ERP/MES platforms. + Implement and maintain cybersecurity and data protection measures, including endpoint management, access control, and backups. + Assist in IT compliance audits, including SOX controls, by maintaining documentation and supporting evidence collection. + Support system setups for new equipment, production lines, and new hire onboarding. + Maintain clear documentation of IT configurations, standard operating procedures, and system specifications. + Assist with IT project planning and scheduling, including system upgrades, integrations, and automation initiatives. + Partner with vendors and internal stakeholders to evaluate and deploy new hardware, software, and network technologies., Exposure will vary and include normal office noise, typical laboratory sounds (e.g., ventilation systems, equipment operation), manufacturing floor noise (e.g., machinery, forklifts), and construction site noise depending on project phase and location. _The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure._ _USA Rare Earth proudly supports Equal Employment Opportunities_ _USA Rare Earth's policy is to provide equal employment opportunities to all applicants and will provide reasonable accommodations according to applicable federal, state, and/or local laws._ ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Hate organising your photos? 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