> Markdown version of [/jobs/ext/2115117-info-system-support-spec-ii-augusta](https://www.wearedevelopers.com/jobs/ext/2115117-info-system-support-spec-ii-augusta). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Info System Support Spec II - Augusta - **Company:** State of Maine - **Location:** Augusta, GA, United States (Remote available) - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Software Applications, Microsoft Azure, Backup Devices, Microsoft Online Services, Cloud Computing, Information Systems, Computer Networks, Data Security, Dynamic Host Configuration Protocol, Disaster Recovery, File Systems, Domain Name System (DNS), Multi-Factor Authentication, VMware ESX Servers, Microsoft Exchange Server, Identity and Access Management, Internet Information Services (IIS), Kerberos (Protocol), Microsoft SQL Server, Windows Servers, Windows PowerShell, Cloud Services, Server Supported Gaming, Microsoft SharePoint, TCP/IP, Cloud Platform System, Office365, Microsoft InTune, Information Technology, Network Server, Vmware - **Published:** August 19, 2026 - **Apply:** https://www.jofdav.com/jobs/59314927-info-system-support-spec-ii-augusta ## About the Role * Ability to support, administer and troubleshoot all products associated with the services you support. * Ability to communicate written and verbally with people having a variety of knowledge and expectations. * Ability to manage and oversee multiple projects/activities simultaneously. * Ability to support complex multi-user computer network systems. * Ability to support complex software applications, system back-up and data security techniques. * Ability to support advanced troubleshooting and problem resolution techniques. * Ability to train personnel in all phases of system support, utilization, and applications. * Ability to solve technical computer problems. * Ability to conduct research and make recommendations to management on technical computer issues. * Ability to perform work requiring lifting and/or physical exertion may be required. * Ability to multi-task. * Ability to work with others in a team environment. * Ability to motivate people and build effective teams * Ability to measure and improve quality of operations according to best practices of the industry. * Knowledge of PowerShell * Knowledge of TCP/IP * Knowledge of Kerberos * Knowledge of DNS/DHCP and Infoblox * Knowledge of active directory WHAT WE NEED FROM YOU: * Experience with Microsoft Exchange * Experience with Azure * Experience with AWS * Experience with Accessibility testing * Experience with M365 in a corporate environment * Experience in Microsoft Windows Server Administration, to include current Windows Server versions * Experience working to resolve problems or in implementing new solutions * Experience using a ticket management system for work prioritization and daily workload management * Experience with VMware * Experience with Active Directory * Experience with PowerShell * Ability to develop and manage user-oriented computing activities * Ability to develop and coordinate training programs * Ability to work on multiple projects/activities simultaneously * Ability to work with DNS/DHCP and Infoblox * Ability to communicate effectively, A minimum of 3 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis. ## Description The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. This is an exciting position for a qualified individual who has demonstrated experience and has a successful track record in providing support for Azure, AWS and Identity and Access Management, Microsoft 365 services and Windows Server Operating Systems within the Computing Infrastructure and Services Group. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. MaineIT embraces the following core values (C.A.R.E.) * Customer-Focus - Ensuring our customers are heard and their needs are met. * Accountability - Holding ourselves to a high standard through transparency with stakeholders. * Responsiveness - Providing timely updates in a proactive manner. * Empathy - Delivering people-focused services with emotional intelligence. At MaineIT we: * Practice Customer-focus, ensuring that our customers are heard, and their needs are met. * Hold ourselves to a high level of Accountability by being transparent with our stakeholders. * Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. * Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors., You will help manage and administer Enterprise Exchange, Active Directory, File System Management, cloud hosting environments and Microsoft 365 as an active contributor to the team. You will work in a team setting handling requests and participating in professional communications as a team player who demonstrates excellent collaboration skills. You will also be able to participate in other areas within overall group. The position will provide support for the Office of Information Technology and all customers we support. The position performs a full range of system administration functions to control systems and attain maximum utilization and efficiency within Computing Infrastructure Services. The Team within the Office of Information Technology offers professional and technical hosting and enterprise services to agencies. The Team resides within the Computing Infrastructure & Services Group, which supports a wide range of applications utilizing Windows Server, Microsoft 365, Microsoft Exchange, Microsoft Teams, Microsoft InTune, Directory Services, Enterprise Backup and Storage, SQL Server, IIS, SharePoint, and other COTS products. Work is performed under supervision. This position is in Augusta. The CIS Group requires 24x7 server support. This requires the position to be On-Call in a rotation format. WHAT'S IN IT FOR YOU? You will have a chance to show off your skills and work in a collaborative team environment with highly skilled technical and business minded individuals. You will have opportunities to grow, develop, and learn new skills as we advance to embrace emerging technologies. You will be in a work environment that cares about people and in a place where we have fun conducting our work and serving customers. RESPONSIBILITIES INCLUDE: You will be expected to manage your work at a technical level with supervision. * Assist in the problem solving and handling of technical issues or inquiries. * Maintains group policy objects. * Quality Assurance checks on new environments. * Handling trouble support tickets. * Participate in the planning, implementation, and management of system upgrades to keep up to date and secure. * O365 Administration (manage user's properties, manage user's multi factor authentication and user views). * Assist with support and administration for cloud environments with a focus on M365 services, Azure, AWS and Identity and Access Management. Demonstrate cloud architectural knowledge, playing a vital role in the support of cloud infrastructures running in 24×7 environments * Provide operational assistance in infrastructure migration methodologies and techniques including mass application movements into the cloud for Azure or AWS environments * Nurture cloud computing internally and externally to drive cloud adoption * Ensure all cloud solutions adhere to security and compliance best practices * Support, build, configure, and maintain Windows Server environments within a VMWare ESXi environment or physical. * Participate in the implementation of agency information system policies to meet agency operating standards and procedures. * Research, install, and configure hardware, software, and networking for servers within multi-user operating and/or networking system environments. * Administer and manage system security measures such as backups, access control, and disaster recovery to ensure and maintain system integrity and availability. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)