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# Healthcare IT Applications Support Specialist

- **Company:** Bitsoft International, Inc.
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Health Informatics, Computer Programming, Data Integrity, Data Structures, DevOps, Monitoring of Systems, Information Technology Operations, M Programming Language, Release Management, Reliability of Systems, 3-tier Architectures, Devsecops, Server Operating Systems & Platforms
- **Published:** August 19, 2026
- **Apply:** https://www.dice.com/job-detail/491129f5-3578-4b11-9af0-6c3845973542

## About the Role

Extensive hands-on experience supporting, maintaining, or modernizing VistA systems or MUMPS-built healthcare applications.

 - Deep proficiency in MUMPS programming with a solid understanding of VistA technical architecture, including routines, globals, FileMan, and associated data structures.
 - Demonstrated success troubleshooting and resolving critical issues within legacy or essential healthcare systems.
 - Experience performing advanced technical support (Tier 2 or 3), managing defect lifecycles, and working within formalized IT support frameworks.
 - Strong written and verbal communication skills, capable of explaining complex technical details to diverse stakeholders.

**Desired Qualifications:**

 - Background supporting federal, state, or large enterprise healthcare IT systems-Department of Veterans Affairs experience is a strong plus.
 - Knowledge of Agile or DevOps/DevSecOps environments, healthcare compliance, and modern software delivery and sustainment practices.
 - Experience leveraging system monitoring tools, conducting root cause analysis reports, executing data corrections, or leading modernization projects for established IT environments.

## Description

The Healthcare IT Applications Support Specialist will serve as a key resource for the maintenance, troubleshooting, and continuous improvement of legacy healthcare information systems, specifically VistA environments and MUMPS-based applications. The ideal candidate will ensure high system reliability, efficient incident resolution, and collaborative enhancements in a complex healthcare IT setting.

**Core Responsibilities:**

 - Act as a subject matter expert for VistA applications and MUMPS programming, providing in-depth support and technical guidance.
 - Investigate, analyze, and resolve technical issues, incidents, and service requests concerning application functionality, data integrity, configuration, and integration.
 - Perform thorough root cause analysis across application code, system data, workflows, interfaces, and server environments.
 - Provide advanced (Tier 2 & Tier 3) application support, including the prioritization, escalation, and resolution of complex tickets and incidents.
 - Develop detailed defect remediation strategies, anticipating impact on code, data, end users, and system releases.
 - Coordinate user testing, validate fixes, support release and deployment planning, and execute post-implementation monitoring.
 - Collaborate closely with software engineers, QA analysts, project managers, IT operations, and healthcare stakeholders to ensure comprehensive system support and knowledge transfer.
 - Proactively suggest and help implement process improvements for defect prevention, incident monitoring, backlog triage, and cross-training activities.


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