> Markdown version of [/jobs/ext/2115488-desktop-support-hands-on](https://www.wearedevelopers.com/jobs/ext/2115488-desktop-support-hands-on). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support (Hands-On)

- **Company:** TEKSYSTEMS INC.
- **Location:** Saint Paul, MN, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Filemaker, Issue Tracking Systems, Microsoft Office, Networking Basics, Office365, Peripherals, Laptops, Servicenow, User Accounts
- **Published:** August 19, 2026
- **Apply:** https://www.dice.com/job-detail/827c5389-c6de-49a8-853d-bba2d9c4a3c5

## About the Role

We're looking for a highly customer-focused Service Desk Analyst with at least 1 year of experience providing hands-on deskside and help desk support in a corporate environment. This position is heavily focused on supporting end users in person, so candidates must have demonstrated experience troubleshooting and resolving hardware, software, account access, and peripheral issues directly with employees at their desks.
The ideal candidate will have strong experience supporting Windows environments, Office 365, Active Directory, ServiceNow (or similar ticketing systems), password resets, device deployments, printers, laptops, desktops, docking stations, and basic networking connectivity issues. Candidates should be comfortable owning tickets from creation through resolution, documenting their work thoroughly, and providing timely updates to users throughout the support process.
Success in this role requires someone who enjoys working face-to-face with end users, has strong communication skills, and can confidently troubleshoot technical issues while delivering exceptional customer service. The team is looking for a hands-on problem solver who can manage multiple priorities, adapt quickly, and maintain a high level of professionalism in a fast-paced environment.
Key emphasis areas:

 * Hands-on deskside support experience required
 * End-user facing customer service experience required
 * Windows, Office 365, Active Directory, and ticketing system experience preferred
 * Strong troubleshooting and problem-solving abilities
 * Experience supporting laptops, desktops, peripherals, mobile devices, and user accounts
 * Ability to document, manage, and resolve tickets independently
 * Team-oriented individual with a strong sense of ownership and accountability, Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, desktop, windows, imaging, office 365, microsoft office, technical support
Top Skills Details
Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Windows 10,Active directory
Additional Skills & Qualifications
Prior level1/level2 technical support experience (ServiceNow, ITSM, o365, Win11, AD, PW resets, Filemaker)
Traits: self-motivated, curious, problem solver, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

This is an excellent opportunity for someone who enjoys being the first point of contact for technical support and wants to make a direct impact by helping employees stay productive.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)
- [Cracking the Code to Tech Team Satisfaction](https://www.wearedevelopers.com/videos/1504-cracking-the-code-to-tech-team-satisfaction)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)