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# Specialist, Communications & Knowledge Management

- **Company:** Chobani
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $60,500.0 - $95,700.0
- **Contract:** Permanent contract
- **Skills:** Knowledge Management, Knowledge-Based Systems, Software Version Control
- **Published:** August 19, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17988726?backUrl=%2Fcareer%2F17988726%2FSpecialist-Communications-Knowledge-Management-New-York

## About the Role

* Bachelor's degree in Communications, Business, or related field
 * 5+ years of experience in communications, content management, or a related role
 * Exceptional writing and editing skills, with the ability to simplify complex information
 * Project management skills with experience managing multiple stakeholders and deadlines
 * Experience working with knowledge management systems or content platforms
 * Proven ability to build relationships and collaborate across functions
 * Strong attention to detail and commitment to accuracy
 * Customer-centric mindset with an understanding of consumer-facing implications
 * Ability to operate independently in a fast-paced, evolving environment, * Experience in CPG, food and beverage, or regulated industries
 * Familiarity with product lifecycle, labeling, or regulatory considerations
 * Experience supporting customer care, consumer experience, or brand communications teams
 * Exposure to project management tools and content workflows

## Description

The Communications & Knowledge Management Specialist serves as the central owner of product information accuracy and consumer messaging. This role bridges Consumer Loyalty and cross-functional partners to ensure consistent, timely, and accurate product narratives.
This individual combines strong writing, content strategy, and project management capabilities to translate complex product information into clear, actionable content-enabling the team to confidently engage consumers and make informed business decisions.
Responsibilities

Content & Knowledge Management

 * Own and administer internal knowledge systems, including the Knowledgebase (Consumer Loyalty Team) and Chobani Library (cross-functional partners)
 * Ensure all product-related content is accurate, current, and aligned across platforms
 * Establish and maintain content governance, including version control, review cycles, and approval workflows
 * Audit and continuously improve content quality, usability, and accessibility
Product Communications & Messaging

 * Research, validate, and translate complex product information into clear, concise messaging for internal use
 * Partner with subject matter experts across Quality, Regulatory, R&D, and Marketing to ensure accuracy and completeness
 * Proactively communicate product updates, including ingredient, packaging, and formulation changes, with clear timelines and implications
 * Ensure alignment between Consumer Loyalty Team messaging and broader internal communications
Project & Process Management

 * Lead the end-to-end content development lifecycle, from intake through publication and maintenance
 * Coordinate cross-functional stakeholders to gather inputs, secure approvals, and meet deadlines
 * Track and manage multiple content initiatives simultaneously, ensuring timely delivery and consistency
 * Identify process improvements to increase efficiency, scalability, and responsiveness of content systems
Cross-Functional Partnership

 * Serve as a resource for internal teams (Legal, Sales, Marketing, Communications, Quality, Regulatory) seeking product information
 * Participate in new product and initiative discussions to anticipate and prepare conten


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