> Markdown version of [/jobs/ext/2115693-cloud-native-support-engineer](https://www.wearedevelopers.com/jobs/ext/2115693-cloud-native-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Native Support Engineer - **Company:** SUSE - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $57,000.0 - $82,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Cloud Computing, Configuration Management, Data Governance, Distributed Systems, Automation of Marketing, Open Source Technology, Reliability Engineering, Ansible, Conversion Tracking, Salesforce.Com, Web Platforms, SUSE Linux, Multi-Cloud, Kubernetes, Infrastructure Automation Frameworks, Marketo, Api Design, Terraform - **Published:** August 19, 2026 - **Apply:** https://suse.wd3.myworkdayjobs.com/Jobsatsuse/job/Pleasant-Grove-UT-United-States-of-America/Cloud-Native-Support-Engineer_71007758 ## About the Role * Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred. * 1-2 years experience in relevant technologies and customer environments. * Relevant industry qualification where applicable. Knowledge and Skills: * Deep expertise in Kubernetes, including its architecture, operations, and troubleshooting within multi-cloud environments (EKS, AKS, GKE). * Proficiency with Infrastructure-as-Code tools such as Terraform and Ansible for automation and configuration management. * Strong analytical and diagnostic skills for complex system issues, coupled with experience in API-driven automation. * Solid understanding of cloud-native principles, distributed systems, and Site Reliability Engineering (SRE) practices. This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE's external provider, where legally permitted. ## Description This role ensures the resilience and optimal performance of enterprise container management platforms across multi-cloud and hybrid infrastructures. It primarily focuses on resolving complex technical challenges within Kubernetes-as-a-Service environments to maintain high availability and operational stability for customers. This role independently makes critical technical decisions to diagnose and resolve complex, high-impact incidents within production container environments. Decisions directly influence system uptime and customer satisfaction, often requiring rapid problem-solving under pressure. The incumbent regularly engages with enterprise customers to provide technical guidance and incident updates. Collaboration extends internally to product engineering teams, SRE specialists, and fellow support engineers to resolve deep-seated platform issues. This role directly impacts the operational continuity and reliability of mission-critical enterprise container platforms, with failures potentially incurring significant business costs and reputational damage. The scope encompasses complex multi cloud and hybrid infrastructure environments, ensuring systemic availability across a fleet of applications. A highly analytical and methodical working style is essential for deep technical problem-solving and root cause analysis. The role requires exceptional adaptability and resilience to navigate high-pressure situations and complex, evolving cloud-native technologies. Responsibilities: * Delivers expert-level technical support and resolution for complex issues impacting enterprise container management platforms. * Manages incident response and root cause analysis for critical production outages in Kubernetes and related cloud-native environments. * Owns the end-to-end resolution process for escalated technical problems, ensuring timely communication and effective solutions for customers. * Drives proactive identification of systemic issues and contributes to the continuous improvement of platform reliability and support processes. * Designs and implements automation scripts and tools to enhance platform observability, resilience, and operational efficiency., We give you the freedom to be yourself. You will work in a global community of unique individuals - like you - with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics., Leads the marketing operations function, team, martech roadmap, lead management, CRM integrations, data architecture, campaign attribution, reporting infrastructure, and vendor governance. Partners with Revenue Operations, Analytics, IT, and Finance to maintain reliable GTM data flows, improve data quality, and support scalable revenue growth. Manages technical professionals and leads technology transformation and re-platforming initiatives. ## Related Videos - [Dev & Test in the Cloud? 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