> Markdown version of [/jobs/ext/2115761-knowledge-engineer-kba-developer](https://www.wearedevelopers.com/jobs/ext/2115761-knowledge-engineer-kba-developer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Knowledge Engineer / KBA Developer - **Company:** Empower AI Inc. - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $72,160.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Microsoft Azure, Software Documentation, Databases, DevOps, Document Management Systems, Knowledge Management, Data Streaming, Information Technology - **Published:** August 19, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88076288/1 ## About the Role The following are the education and experience required for this position: * 6+ years * Bachelor's in IT or related field * AWS Certified DevOps Engineer or Azure DevOps Engineer Expert * Secret Security Clearance PREFERRED REQUIREMENTS: * ITIL 4 Foundation Certification(s) ## Description We have an exciting opportunity at the Department of State! The Knowledge Engineer / KBA Developer develops, maintains, and enhances KM resources that support the customer's mission to provide IT services to DoS users enterprise wide., In this role, you will execute the Knowledge Management Plan (KMP) and manage program documentation and capture operational knowledge. * This includes: SOPs for contractor staff performing contract duties, internal quality control procedures and checklists, contractor training materials and onboarding documentation, contract deliverable templates and submission procedures, escalation procedures and contact lists, lessons learned and continuous improvement documentation. * The KBA Developer leads the development and maintenance of Knowledge Base Articles (KBAs) for common IT issues, troubleshooting procedures, and how-to guides. * Additionally, you will align SOPs with Information Technology Infrastructure Library (ITIL) framework and DoS standards. Update SOPs to reflect modernization initiatives and emerging technologies. * Create role-specific SOPs and Tactics, Techniques, and Procedures (TTPs) for support functions. * The role will also ensure we document systems, applications, and databases across all tiers. * Maintain logical and physical IT infrastructure diagrams. Document system architecture and data flows. * Maintain security policies and compliance documentation. Maintain technical requirements and user guides. * The KBA Developer will develop user guides and quick reference materials for common IT tasks. * Create orientation materials for new users of KM tools and IT services. * You will ensure contractor program documentation in Government-approved repositories is complete, accurate and within all SLA standards., * Ambulate throughout an office * Ambulate between several buildings * Stoop, kneel, crouch, or crawl as required * Repeatedly lift and carry weight up to 40 pounds * Travel by land or air transportation 10 % . About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [The Software Engineer 2030: From Coder To AI Orchestrator? - Patrick Schnell](https://www.wearedevelopers.com/videos/1825-the-software-engineer-2030-from-coder-to-ai-orchestrator-patrick-schnell) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Your Docs Are Now AI Infrastructure (Treat Them Like It)](https://www.wearedevelopers.com/videos/100284-your-docs-are-now-ai-infrastructure-treat-them-like-it) ## Related Articles - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)