> Markdown version of [/jobs/ext/211577-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/211577-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist - **Company:** Healthpoint - **Location:** Renton, WA, United States (Remote available) - **Salary:** $46,800.0 - $67,413.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Office, Wide Area Networks, Information Technology, Comptia IT Fundamentals (ITF+) - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5159f799fbf170b8 ## About the Role Do you have a valid Driver's License license?, Do you have experience in WAN?, Do you have a High school diploma or GED?, * High School Diploma * Valid Washington State Driver's License with an acceptable driving record determined by HealthPoint's insurance carrier. * Ability to operate computers and related software programs including Microsoft Office, Active Directory, and Exchange. Basic knowledge of LAN and WAN technologies. * Must have excellent verbal and written communication skills. Ability to work well with others, cooperatively, professionally, and courteously. Ability to work well in a fast paced, inbound call environment. Must have excellent customer service skills. * Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instruction. Constructive thinking and alternative short- to long-term solutions must be considered. * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you know about the following it's a plus: * Two-years of professional experience in technical support including networked printer setup, desktop troubleshooting and handling technical issues over the phone is preferred. * CompTIA IT Fundamentals Certification or equivalent certificate. Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment. ## Description Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries over the phone, via email or through ticketing system. Compensation is dependent on skills and experience. Your contribution to the team includes: * Take inbound calls to IT Helpdesk regarding various hardware and software problems. * Provide technical support to internal employees including employees working remotely. * Setup and maintain personnel accounts through Active Directory. * Support and troubleshoot issues with Microsoft Office, Windows Operating System, and other desktop related issues. * Install software for new and existing employees. * Assist in hardware and software upgrades. * Maintains good attendance, is punctual and works full scheduled shift as a condition of employment. * Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment. * Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services. * Other duties as assigned by supervisor. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)