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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Support Technician - **Company:** State of Oklahoma - **Location:** Oklahoma County, OK, United States - **Salary:** $57,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Computer Literacy, Issue Tracking Systems, Virtual Private Networks (VPN), Network Connections, Remote Service Software, Connectivity Problems, Laptops, Servicenow - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d967f769f78cd671 ## About the Role Do you have experience in macOS administration?, Do you have a High school diploma or GED?, Requirements include: * Bachelor's degree and 1+ years of relevant experience, OR * Associate's degree and 3+ years of relevant experience, OR * High School Diploma or GED and 5+ years of relevant experience, OR * Equivalent experience (one year of relevant experience for each year of required education)., * Experience supporting Windows and macOS operating systems in enterprise environments. * Experience with ServiceNow or similar enterprise ticketing systems. * Experience troubleshooting hardware, software, and peripheral device issues. * Experience supporting iOS and Android mobile devices. * Strong customer service and communication skills. * Experience working in multi-location enterprise support environments. * Strong troubleshooting and problem-solving skills. Preferred Skills and Experience * Experience with Active Directory and Microsoft 365 administration. * Experience with workstation imaging and deployment technologies. * Familiarity with remote support and endpoint management tools. * Experience supporting enterprise VPN and network connectivity issues. * Experience in large-scale or government IT environments. * Relevant technical certifications (CompTIA, Microsoft, Apple, or similar). Physical Demands and Work Environment * Work is usually preformed in office environment with moderate noise levels. * Requires extended periods of sitting, computer use, and phone communication. * Occasional standing, walking, lifting, and reaching may be required. * Requires travel between statewide agency locations based on operational needs. * May be required to lift and transport IT equipment weighing up to 30 pounds. ## Description The Computer Support Technician I is responsible for providing frontline technical support and endpoint services within Oklahoma Management and Enterprise Services - Information Services (OMES IS). This role focuses on enterprise desktop support, device deployment, troubleshooting, and customer service across Windows, macOS, iOS, and Android platforms. This position requires strong troubleshooting skills and experience supporting enterprise endpoint environments. The Enterprise Support Technician I works closely with end users and IT teams to support workstation operations, incident resolution, device provisioning, and daily support functions across statewide enterprise environments. Position Responsibilities End User Support & Endpoint Operations * Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops. * Support iOS and Android mobile devices in enterprise environments. * Perform workstation imaging, provisioning, software installation, and hardware replacement activities. * Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues. * Utilize remote support tools to assist users across multiple statewide locations. * Ensure endpoint systems maintain reliability, stability, and compliance with enterprise standards. Incident & Service Management * Utilize ServiceNow for incident management, service requests, asset tracking, and documentation. * Adhere to established service level agreements (SLAs) and customer service expectations. * Maintain accurate ticket documentation and resolution details. * Escalate advanced technical issues to higher support tiers when appropriate. Collaboration & Support * Provide onsite and remote support for geographically distributed users and agency locations. * Collaborate with infrastructure and support teams to resolve escalated technical issues. * Contribute to documentation, operational standards, and continuous improvement efforts. * Participate in on-call support rotations and after-hours support activities as required. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)