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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** BONITA SPRINGS COMPUTERS, LLC - **Location:** Bonita Springs, FL, United States - **Salary:** $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Computer Networks, Linux, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Network Security, Network Troubleshooting, Linux Distribution, Linux Servers, Microsoft Office, System Center Configuration Manager, Windows Servers, Network Monitoring, Network Administration, TCP/IP, Backup and Restore, Network Routers, Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Information Technology, Routing & Switching, Firewall Services Module, Network Server, Servicenow - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ba0bfa3f438fddba ## About the Role Do you have experience in macOS administration?, * Proven experience providing technical support in a fast-paced environment with strong customer service skills. * Solid understanding of computer hardware components and troubleshooting techniques. * Hands-on experience with operating systems including Windows (especially Windows Server), macOS, and Linux distributions. * Familiarity with networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPN setup, firewall configuration, and network security best practices. * Proficiency in managing enterprise tools like Active Directory, GPOs, SCCM, BMC Remedy, ServiceNow, Jira, and network administration platforms such as Meraki. * Knowledge of IT infrastructure components including switches, routers, servers, and storage solutions. * Strong analysis skills for diagnosing complex technical issues quickly and effectively. * Excellent communication skills to clearly explain technical concepts to non-technical users. * Ability to prioritize tasks efficiently while maintaining attention to detail in a busy environment. Join us if you're passionate about leveraging your technical expertise to create reliable IT solutions that drive organizational success! ## Description * Provide comprehensive technical support to end-users for hardware, software, and network issues across multiple operating systems including Windows, macOS, and Linux. * Troubleshoot software problems related to Microsoft Office applications, enterprise tools like ServiceNow, Jira, and BMC Remedy. * Manage computer hardware assets, including desktops, laptops, mobile devices, and peripherals to ensure optimal performance. * Configure and maintain computer networks such as LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security devices like Meraki. * Administer Active Directory and Group Policy Objects (GPO) to control user permissions and enforce security policies. * Support IT infrastructure components including Windows Server environments, Linux servers, and network equipment such as switches and routers. * Assist with help desk tickets using tools like ServiceNow or Jira; document issues thoroughly and follow up until resolution. * Perform routine maintenance tasks such as software updates via SCCM (System Center Configuration Manager), system backups, and hardware upgrades. * Monitor network performance and troubleshoot connectivity issues using analysis skills; escalate complex problems to senior IT staff when necessary. * Support the deployment and management of mobile devices and operating systems to ensure secure access for remote or on-site users. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)