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# Help Desk Specialist

- **Company:** L & S Electric, Inc.
- **Location:** Schofield, WI, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Software Engineering, Information Technology
- **Published:** August 19, 2026
- **Apply:** https://www.careerjet.com/job/useeb209a3a2941ca8aa16e38b6923cc7b/eaa

## About the Role

* Associate degree in IT, Computer Science, or related field
 * Minimum of two years' experience as a Help Desk Technician or other customer service role
 * Ability to diagnose and resolve basic computer/technical issues
 * Excellent communication skills
 * Working knowledge of Microsoft based systems

## Description

* Monitor and respond quickly and effectively to requests received through the IT helpdesk system
 * Respond to end user queries by phone, email, and in person
 * Create step-by-step training material with screenshots for end users
 * Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
 * Document internal procedures and processes
 * Ask educated questions and listen to end users to determine the root cause of issues
 * Work through the problem-solving process with end users, empowering them to do the same in the future
 * Run diagnostic steps to resolve problems
 * Report significant and recurring issues to the tier-2 support
 * Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease the troubleshooting process, Job Description: Help Desk Specialist Description & Duties: The Help Desk Specialist supports staff by resolving hardware and software issues, providing support to end users an…
 + 3 days ago


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