> Markdown version of [/jobs/ext/2116876-player-development-manager](https://www.wearedevelopers.com/jobs/ext/2116876-player-development-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Player Development Manager - **Company:** Delaware, Inc. - **Location:** Wilmington, DE, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Office, Marketplace - **Published:** August 19, 2026 - **Apply:** https://www.careerjet.com/jobad/us5c76001fd39de3107d86360c3a294203 ## About the Role * Bachelor's degree required. * Minimum of five (5) years of progressive Casino Marketing experience required. * Experience leading and developing high-performing teams preferred. * Strong leadership, coaching, interpersonal, and guest service skills. * Excellent verbal, written, and organizational skills. * Proficiency in Microsoft Office Suite and Casino Marketplace systems. * Ability to work independently with minimal supervision while also collaborating effectively across departments. * Demonstrated ability to handle sensitive and confidential information with discretion. * Strong problem-solving and conflict-resolution skills. * Ability to comprehend, retain, and effectively execute written, verbal, and demonstrated instructions. * Must be able to successfully complete the Delaware State Lottery background investigation and licensing process. * Must be available to work a flexible schedule, including evenings, weekends, and holidays, based on business needs. * Must be able to lift, push, and/or pull up to 50 pounds without difficulty. ## Description * Lead, supervise, hire, train, schedule, and develop the Player Development and Asian Marketing teams. * Serve as a role model by fostering a culture of professionalism, accountability, and exceptional guest service. * Coach, mentor, and develop Executive Hosts and Asian Executive Hosts to ensure adherence to company service standards and performance expectations. * Clearly communicate departmental goals, performance expectations, and service standards while providing ongoing guidance and feedback. * Address team member concerns and resolve workplace issues professionally, ensuring timely and effective follow-up. * Maintain strict confidentiality regarding employee matters and sensitive departmental information. * Ensure the consistent delivery of exceptional guest service across all areas of responsibility. * Respond to, investigate, and resolve guest concerns and issues with professionalism, discretion, and adherence to established policies and procedures. * Foster strong guest relationships through personalized service and proactive engagement. * Ensure compliance with all company policies and procedures, Delaware Lottery Rules and Regulations, and all other applicable regulatory requirements. * Handle confidential and sensitive information with integrity and discretion. * Oversee departmental operations to ensure efficiency, consistency, and alignment with organizational objectives. * Lead and develop Player Development initiatives to achieve targeted growth in player reinvestment, gaming revenue, guest engagement, and host productivity metrics. * Collaborate with internal departments to communicate and execute special events, promotions, tournaments, drawings, and marketing programs. * Assist with the planning, execution, and evaluation of marketing events and promotional activities as needed. * Manage and administer Executive Host and Asian Executive Host incentive plans in partnership with Planning & Analysis and the Vice President of Marketing. * Ensure adherence to approved marketing budgets and support pre- and post-event performance analyses. * Provide operational support during events, promotions, tournaments, and drawings as necessary. * Perform other duties as assigned. ## Related Videos - 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