> Markdown version of [/jobs/ext/2116905-it-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2116905-it-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Specialist II

- **Company:** HR Annie Consulting, Inc
- **Location:** Portland, OR, United States
- **Experience:** Experienced
- **Salary:** $75,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Basics, Phishing, TCP/IP, Wi-Fi Technology, User Administration
- **Published:** August 19, 2026
- **Apply:** https://www.careerjet.com/job/us427c0e747c3ff0b7fe7c5f55d3613d7e/eaa

## About the Role

* At least 3 years of progressively responsible end-user IT support experience, including Level II troubleshooting
 * Hands-on experience supporting Windows workstations and common business applications
 * Experience with routine Microsoft 365 user administration (accounts, licenses, mailboxes, groups, access)
 * Working knowledge of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP) sufficient to diagnose and escalate issues
 * Understanding of end-user cybersecurity fundamentals (MFA, phishing, patching, least-privilege access)
 * Valid driver's license and reliable transportation for travel between Gradient locations
 * Ability to pass a background check and drug test (including THC)

## Description

* Serve as the primary point of contact for employee technology questions, incidents, and service requests, diagnosing and resolving Level I and Level II issues.
 * Configure and support workstations, phones, and peripherals for new hires, role changes, and offboarding.
 * Administer routine Microsoft 365, LastPass, and third-party application access, including password and MFA resets.
 * Serve as the onsite hands for Gradient's remote Systems Administrator, testing, inspecting, and installing infrastructure equipment under technical direction.
 * Maintain accurate IT documentation, including asset inventories, troubleshooting guides, and onboarding/offboarding checklists.

Gradient is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.


## Related Videos

- [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba)
- [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics)
- [Passkeys: Truly Phishing-Resistant? Implementation and Pitfalls](https://www.wearedevelopers.com/videos/100156-passkeys-truly-phishing-resistant-implementation-and-pitfalls)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [WeAreDevelopers LIVE - Gaps in CSS,  EU Accessibility Act and more!](https://www.wearedevelopers.com/videos/1314-wearedevelopers-live-gaps-in-css-eu-accessibility-act-and-more)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Dev Digest 119 - ❤️ === ❤️](https://www.wearedevelopers.com/magazine/454-dev-digest-119)