> Markdown version of [/jobs/ext/2116966-technical-services-engineer-iii](https://www.wearedevelopers.com/jobs/ext/2116966-technical-services-engineer-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Services Engineer III - **Company:** Impact - **Location:** Columbus, OH, United States - **Salary:** $80,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Cascading Style Sheets (CSS), Software as a Service, Issue Tracking Systems, SQL Databases, File Transfer Protocol (FTP), Software Troubleshooting, Information Technology, Web Technologies, Restful APIs - **Published:** August 19, 2026 - **Apply:** https://job-boards.greenhouse.io/impact/jobs/8338043002 ## About the Role * Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience. * Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity. * Strong understanding of the design, implementation, and support of client solutions on SaaS platforms. * Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools. * Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable. * Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus. * Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges. * Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach. * A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone. * Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment. Salary Range: $80,000 - $100,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. ## Description As a Technical Services Engineer III, you will build a deep understanding of impact.com's technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success. Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live. What You'll Do: * Develop and maintain a deep understanding of impact.com's products, platform capabilities, and enhancements, while staying current with relevant industry trends. * Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance. * Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support. * Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication. * Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment. * Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders. * Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams. * Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization., We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. Your responses will also be Confidential and not used whatsoever in "the Company's" selection process regarding your application. How would you describe your gender identity? (mark all that apply) Select... How would you describe your racial/ethnic background? (mark all that apply) Select... How would you describe your sexual orientation? (mark all that apply) Select... Do you identify as transgender? Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select... Are you a veteran or active member of the United States Armed Forces? Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Impact.com's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... ## Related Videos - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. 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