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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Engineer - **Company:** Innovid, Inc. - **Location:** United States - **Experience:** Starter - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, Apple Mac Systems, Confluence, JIRA, Cloud Computing, Collaborative Software, Cyber Security, Desktop Computing, Document Management Systems, Information Technology Operations, Python (Programming Language), Windows PowerShell, Azure Active Directory, Cloud Services, Microsoft SharePoint, Application Enhancement Tool, ServiceNow IT Service Management, Firewalls (Computer Science), Information Technology, Atlassian Tools, Gsuite, Cloud Migration, User Accounts - **Published:** August 19, 2026 - **Apply:** https://job-boards.greenhouse.io/innovid/jobs/8646848002 ## About the Role * 1+ years' experience in an IT support or helpdesk role (internships and hands-on study projects count) * Experience or solid working knowledge of supporting Windows and macOS devices * Exposure to Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools), or a strong willingness to learn * An interest in scripting and automation, with some exposure to PowerShell or Python (or eagerness to develop these skills) * A basic understanding of cloud concepts; any hands-on exposure to AWS is a plus * Exposure to Google Workspace administration is an advantage * Exposure to JumpCloud or a comparable cloud directory / MDM platform is an advantage * Familiarity with SharePoint is an advantage * Any exposure to on-premises to cloud migration projects is a plus * Familiarity with Atlassian products such as Jira and Confluence is an advantage * Experience working with IT support tickets against SLAs and KPIs * Awareness of IT security tools such as firewalls, EDR, and MDM * Comfortable working with remote and international teams * Good written and spoken communication skills in English * Ability to multitask and prioritise in a fast-moving, dynamic environment * A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies ## Description We're hiring a passionate IT Operations Engineer to join our global IT team! If you love modern tech, enjoy balancing hands-on support with global IT projects, and want to leverage AI & automation to streamline operations - come build the future of our IT with us!, * Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across our global teams * Work within a global IT team spanning multiple time zones and offices, learning from and collaborating with colleagues across regions * Handle day-to-day IT requests and incidents, escalating more complex issues to senior team members when needed * Support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud * Help support and maintain AWS-based infrastructure and cloud services alongside the wider IT team * Assist with SharePoint sites, permissions, and content structure, supporting collaboration and document management across the business * Support Atlassian products (e.g. Jira, Confluence), including user access and everyday administration * Support on-premises to cloud and cloud to cloud migration projects, including testing and post-migration follow-up * Build and maintain simple automation scripts (primarily PowerShell and Python) to streamline IT tasks, with guidance from senior colleagues * Embrace AI-powered tools and workflows as an integral part of day-to-day IT operations and service delivery * Manage endpoint installations, upgrades, and troubleshooting across Windows and macOS devices * Create and manage user accounts, groups, and access rights across cloud and on-premises systems, following least-privilege and security best practice * Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure * Monitor and respond to requests through the IT ticketing system, working to meet SLAs and KPIs * Help document and improve IT policies, procedures, and processes across systems * Help research, evaluate, and test new products, services, and automation ideas for the business * Support inventory management, budget tracking, and vendor relationships ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)