> Markdown version of [/jobs/ext/211765-technical-support-analyst](https://www.wearedevelopers.com/jobs/ext/211765-technical-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - **Company:** Pernix LLC - **Location:** Lombard, IL, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Cyber Security, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Remote Service Software, Wi-Fi Technology, Computer Networking Systems, Peripherals, Information Technology, Laptops - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=95833df5b0dd0f48 ## About the Role Do you have experience in Internal employee customer service?, Do you have a Associate's degree?, * Minimum 2+ years of IT support experience in a small to mid-sized company environment * Strong working knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking concepts * Experience with ticketing systems, remote support tools, and user account administration * Excellent troubleshooting, problem-solving, and communication skills * Strong customer service mindset with the ability to support employees across multiple departments and technical skill levels * Ability to manage multiple priorities in a fast-paced environment with strong attention to detail * Associate's or Bachelor's degree in Information Technology or related field preferred (or equivalent experience) * Experience supporting hybrid or remote teams is a plus * Construction, engineering, or project-based industry experience is preferred but not required ## Description Pernix International is seeking a dependable, solutions-oriented IT Support Specialist to support our growing global construction and engineering operations. This role will provide day-to-day technical support to employees across corporate and project environments, ensuring the smooth operation of hardware, software, communication tools, and network systems in a fast-paced, collaborative setting. The ideal candidate is highly responsive, organized, customer-focused, and capable of troubleshooting technical issues while supporting both office-based and remote employees. This individual will play a key role in maintaining operational efficiency and delivering excellent internal customer service across the organization., * Provide Tier 1-2 technical support for desktops, laptops, mobile devices, printers, and peripherals * Troubleshoot hardware, software, VPN, connectivity, and Microsoft 365 issues in a timely manner * Support onboarding and offboarding processes, including user account setup, permissions, equipment provisioning, and system access * Maintain and support Microsoft 365, Active Directory, Teams, Outlook, and common business applications * Assist employees both onsite and remotely with technical support needs * Draft and maintain technical documentation, SOPs, troubleshooting guides, and IT processes * Support basic networking functions including Wi-Fi, VPN access, printers, and conference room technology * Track, document, and resolve support tickets while maintaining strong communication with end users * Assist with inventory management and tracking of company IT assets and equipment * Partner with IT team members and external vendors on system upgrades, process improvements, cybersecurity initiatives, and IT projects * Help ensure technology systems support the operational needs of a global construction environment ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)